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Merchants' Credit Guide Company — Overview
B Overall
Merchants' Credit Guide Company is rated overall in the top 67th percentile based on 140 customer complaints.


Number of Complaints140 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.3%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Merchants' Credit Guide Company — Summary

Merchants' Credit Guide Company is ranked 133rd out of 3,688 banks. That puts Merchants' Credit Guide in the top 68th percentile and gives them an overall grade of "B". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 140 complaints against Merchants' Credit Guide and 1,058,614 complaints total.

Of the 140 complaints again Merchants' Credit Guide, there have been 45 in the passed 18 months. Of those 45 complaints, 100.0% have been resolved in the customers favor, 4.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Merchants' Credit Guide Company is graded in 1 category of financial products they offer. The top 2 categories are Debt Collection and Credit Reporting.

Merchants' Credit Guide Company is rated "B-" in Debt Collection.

Click here to see Complete Merchants' Credit Guide Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Merchants' Credit Guide Company. Click here to see all complaints against Merchants' Credit Guide.

# Product Sub-Product Issue Count
1 Debt collection Medical debt Attempts to collect debt not owed 15
2 Debt collection Medical debt Written notification about debt 12
3 Debt collection I do not know Written notification about debt 5
4 Credit reporting Credit reporting Incorrect information on your report 3
5 Debt collection Other debt Written notification about debt 2
6 Debt collection Medical debt Took or threatened to take negative or legal action 1
7 Debt collection Medical debt False statements or representation 1
8 Debt collection Medical debt Threatened to contact someone or share information improperly 1
9 Debt collection Credit card debt Attempts to collect debt not owed 1
10 Debt collection Other debt Communication tactics 1
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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