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Merchants' Credit Guide Company — Overview
B+ Overall
Merchants' Credit Guide Company is rated overall in the top 82st percentile based on 117 customer complaints.


Number of Complaints117 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer6.3%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Merchants' Credit Guide Company — Summary

Merchants' Credit Guide Company is ranked 72nd out of 3,672 banks. That puts Merchants' Credit Guide in the top 82nd percentile and gives them an overall grade of "B+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 117 complaints against Merchants' Credit Guide and 979,456 complaints total.

Of the 117 complaints again Merchants' Credit Guide, there have been 77 in the passed 18 months. Of those 77 complaints, 100.0% have been resolved in the customers favor, 6.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Merchants' Credit Guide Company is graded in 1 category of financial products they offer. The top 2 categories are Debt Collection and Credit Reporting.

Merchants' Credit Guide Company is rated "B+" in Debt Collection.

Click here to see Complete Merchants' Credit Guide Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Merchants' Credit Guide Company. Click here to see all complaints against Merchants' Credit Guide.

# Product Sub-Product Issue Count
1 Debt collection Medical debt Attempts to collect debt not owed 14
2 Debt collection Medical debt Written notification about debt 11
3 Debt collection Medical Cont'd attempts collect debt not owed 7
4 Debt collection Medical Disclosure verification of debt 6
5 Debt collection I do not know Written notification about debt 6
6 Debt collection I do not know Cont'd attempts collect debt not owed 4
7 Debt collection Other (i.e. phone, health club, etc.) Disclosure verification of debt 3
8 Debt collection I do not know False statements or representation 2
9 Debt collection Medical debt Communication tactics 2
10 Debt collection I do not know Disclosure verification of debt 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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