Grades are also broken down by the financial products offered be each institution. MetLife Bank is rated "C" in Mortgages. Click on any of the financial products to see how MetLife Bank compares.
MetLife Bank has received 187 consumer complaints since December, 2011 – more than 95% of other banks.
Of those complaints, 91.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' MetLife Bank meets the 60-day response deadline less frequently than 76.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.4% of customers dispute MetLife Bank's response to complaints — worse than 63.7% of other companies.
Most of MetLife Bank's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||48|
|2||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||26|
|3||Mortgage||Other mortgage||Loan servicing, payments, escrow account||26|
|4||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||20|
|5||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||12|
|6||Mortgage||Other mortgage||Application, originator, mortgage broker||7|
|7||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||6|
|8||Mortgage||Reverse mortgage||Loan modification,collection,foreclosure||5|
|9||Mortgage||Reverse mortgage||Loan servicing, payments, escrow account||4|
|10||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||4|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed||77||70 (90.9%)||20 (26%)|
|2||Closed without relief||49||49 (100%)||13 (26.5%)|
|3||Closed with explanation||49||42 (85.7%)||6 (12.2%)|
|4||Closed with non-monetary relief||5||4 (80%)||1 (20%)|
|5||Closed with relief||3||3 (100%)||0 (0%)|
|6||Closed with monetary relief||3||3 (100%)||0 (0%)|
|7||Untimely response||1||0 (0%)||0 (0%)|