MetLife Bank

Report Card
C-
Overall Grade
C
Mortgages Grade
MetLife Bank is rated overall in the bottom 14 percentile (out of 100) based on 187 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner91.4%
Resolutions Disputed by Customer21.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
MetLife Bank logo

Grade Summary

Overall, MetLife Bank received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. MetLife Bank is rated "C" in Mortgages. Click on any of the financial products to see how MetLife Bank compares.

Overview

MetLife Bank has received 187 consumer complaints since December, 2011 – more than 95% of other banks.

Of those complaints, 91.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' MetLife Bank meets the 60-day response deadline less frequently than 76.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.4% of customers dispute MetLife Bank's response to complaints — worse than 63.7% of other companies.

Most of MetLife Bank's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against MetLife Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure48
2MortgageConventional fixed mortgageLoan servicing, payments, escrow account26
3MortgageOther mortgageLoan servicing, payments, escrow account26
4MortgageConventional fixed mortgageLoan modification,collection,foreclosure20
5MortgageFHA mortgageLoan modification,collection,foreclosure12
6MortgageOther mortgageApplication, originator, mortgage broker7
7MortgageFHA mortgageLoan servicing, payments, escrow account6
8MortgageReverse mortgageLoan modification,collection,foreclosure5
9MortgageReverse mortgageLoan servicing, payments, escrow account4
10MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure4
Responses From MetLife Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed7770 (90.9%)20 (26%)
2Closed without relief4949 (100%)13 (26.5%)
3Closed with explanation4942 (85.7%)6 (12.2%)
4Closed with non-monetary relief54 (80%)1 (20%)
5Closed with relief33 (100%)0 (0%)
6Closed with monetary relief33 (100%)0 (0%)
7Untimely response10 (0%)0 (0%)
Complaints over the Past Year