Grades are also broken down by the financial products offered be each institution. MNE Services, Inc is rated "B-" in Debt Collection, and "B-" in Payday Loans. Click on any of the financial products to see how MNE Services, Inc compares.
MNE Services, Inc has received 199 consumer complaints since September, 2013 – more than 95% of other banks.
Of those complaints, 93.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' MNE Services, Inc meets the 60-day response deadline less frequently than 72.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 6.5% of customers dispute MNE Services, Inc's response to complaints — better than 93.1% of other companies.
Most of MNE Services, Inc's customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Payday loan||Charged fees or interest I didn't expect||34|
|2||Debt collection||Payday loan||Communication tactics||28|
|3||Payday loan||Can't contact lender||19|
|4||Payday loan||Received a loan I didn't apply for||11|
|5||Debt collection||Payday loan||Taking/threatening an illegal action||11|
|6||Debt collection||Payday loan||Communication tactics||10|
|7||Debt collection||Payday loan||Cont'd attempts collect debt not owed||8|
|8||Payday loan||Can't stop charges to bank account||7|
|9||Debt collection||Payday loan||Improper contact or sharing of info||7|
|10||Debt collection||Payday loan||Improper contact or sharing of info||6|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with non-monetary relief||113||108 (95.6%)||0 (0%)|
|2||Closed with explanation||112||98 (87.5%)||13 (11.6%)|