MNE Services, Inc

Report Card
B-
Overall Grade
B-
Debt Collection Grade
B-
Payday Loans Grade
MNE Services, Inc is rated overall in the top 65 percentile (out of 100) based on 199 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner93.5%
Resolutions Disputed by Customer6.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
MNE Services, Inc logo

Grade Summary

Overall, MNE Services, Inc received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. MNE Services, Inc is rated "B-" in Debt Collection, and "B-" in Payday Loans. Click on any of the financial products to see how MNE Services, Inc compares.

Overview

MNE Services, Inc has received 199 consumer complaints since September, 2013 – more than 95% of other banks.

Of those complaints, 93.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' MNE Services, Inc meets the 60-day response deadline less frequently than 72.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 6.5% of customers dispute MNE Services, Inc's response to complaints — better than 93.1% of other companies.

Most of MNE Services, Inc's customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."

Complaints by Product
Complaints by State
Complaints Against MNE Services, Inc
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Payday loanCharged fees or interest I didn't expect34
2Debt collectionPayday loanCommunication tactics28
3Payday loanCan't contact lender19
4Payday loanReceived a loan I didn't apply for11
5Debt collectionPayday loanTaking/threatening an illegal action11
6Debt collectionPayday loanCommunication tactics10
7Debt collectionPayday loanCont'd attempts collect debt not owed8
8Payday loanCan't stop charges to bank account7
9Debt collectionPayday loanImproper contact or sharing of info7
10Debt collectionPayday loanImproper contact or sharing of info6
Responses From MNE Services, Inc
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with non-monetary relief113108 (95.6%)0 (0%)
2Closed with explanation11298 (87.5%)13 (11.6%)
Complaints over the Past Year