|Number of Complaints||411 (1 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.0%|
|Resolutions Disputed by Customer||4.6%|
|Complaints Resolved in Customer's Favor||99.5%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Mohela is ranked 356th out of 3,688 banks. That puts Mohela in the bottom 15th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 411 complaints against Mohela and 1,058,614 complaints total.
Of the 411 complaints again Mohela, there have been 198 in the passed 18 months. Of those 198 complaints, 99.5% have been resolved in the customers favor, 4.6% have been disputed by the customer, and 99.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Mohela is graded in 1 category of financial products they offer. The top 3 categories are Student Loan, Credit Reporting and Debt Collection.
Mohela is rated "B" in Student Loan.
Click here to see Complete Mohela Report Card »
Below is the list of the top 10 complaint reasons against Mohela. Click here to see all complaints against Mohela.
|1||Student loan||Federal student loan servicing||Dealing with your lender or servicer||59|
|2||Student loan||Federal student loan servicing||Dealing with my lender or servicer||45|
|3||Credit reporting||Credit reporting||Incorrect information on your report||21|
|4||Student loan||Private student loan||Dealing with your lender or servicer||12|
|5||Student loan||Federal student loan servicing||Struggling to repay your loan||8|
|6||Student loan||Federal student loan servicing||Incorrect information on your report||7|
|7||Student loan||Federal student loan servicing||Can't repay my loan||5|
|8||Student loan||Private student loan||Struggling to repay your loan||5|
|9||Student loan||Non-federal student loan||Can't repay my loan||4|
|10||Debt collection||Federal student loan debt||Attempts to collect debt not owed||3|