MoneyGram

Report Card
B
Overall Grade
C+
Money Transfers Grade
MoneyGram is rated overall in the top 74 percentile (out of 100) based on 325 customer complaints.

Statistics

Complaints Currently In-Progress13
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.1%
Resolutions Disputed by Customer9.2%
Average Time Until Resolution30 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
MoneyGram logo

Grade Summary

Overall, MoneyGram received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. MoneyGram is rated "C+" in Money Transfers. Click on any of the financial products to see how MoneyGram compares.

Overview

MoneyGram has received 325 consumer complaints since April, 2013 – more than 96% of other banks.

Of those complaints, 99.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' MoneyGram meets the 60-day response deadline more frequently than 54% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 9.2% of customers dispute MoneyGram's response to complaints — better than 86.3% of other companies.

Most of MoneyGram's customers complain about money transferss with the primary issue being "fraud or scam."

Complaints by Product
Complaints by State
Complaints Against MoneyGram
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Money transfersDomestic (US) money transferFraud or scam152
2Money transfersInternational money transferFraud or scam129
3Money transfersInternational money transferMoney was not available when promised57
4Money transfersInternational money transferOther transaction issues54
5Money transfersDomestic (US) money transferMoney was not available when promised27
6Money transfersDomestic (US) money transferOther transaction issues25
7Money transfersInternational money transferOther service issues22
8Money transfersDomestic (US) money transferOther service issues19
9Money transfersInternational money transferIncorrect/missing disclosures or info8
10Money transfersDomestic (US) money transferIncorrect/missing disclosures or info6
Responses From MoneyGram
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation446445 (99.8%)53 (11.9%)
2Closed with monetary relief5654 (96.4%)1 (1.8%)
3In progress1717 (100%)0 (0%)
4Closed33 (100%)1 (33.3%)
5Closed with non-monetary relief11 (100%)1 (100%)
Complaints over the Past Year