Grades are also broken down by the financial products offered be each institution. MoneyGram is rated "C+" in Money Transfers. Click on any of the financial products to see how MoneyGram compares.
MoneyGram has received 325 consumer complaints since April, 2013 – more than 96% of other banks.
Of those complaints, 99.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' MoneyGram meets the 60-day response deadline more frequently than 54% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 9.2% of customers dispute MoneyGram's response to complaints — better than 86.3% of other companies.
Most of MoneyGram's customers complain about money transferss with the primary issue being "fraud or scam."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Money transfers||Domestic (US) money transfer||Fraud or scam||152|
|2||Money transfers||International money transfer||Fraud or scam||129|
|3||Money transfers||International money transfer||Money was not available when promised||57|
|4||Money transfers||International money transfer||Other transaction issues||54|
|5||Money transfers||Domestic (US) money transfer||Money was not available when promised||27|
|6||Money transfers||Domestic (US) money transfer||Other transaction issues||25|
|7||Money transfers||International money transfer||Other service issues||22|
|8||Money transfers||Domestic (US) money transfer||Other service issues||19|
|9||Money transfers||International money transfer||Incorrect/missing disclosures or info||8|
|10||Money transfers||Domestic (US) money transfer||Incorrect/missing disclosures or info||6|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||446||445 (99.8%)||53 (11.9%)|
|2||Closed with monetary relief||56||54 (96.4%)||1 (1.8%)|
|3||In progress||17||17 (100%)||0 (0%)|
|4||Closed||3||3 (100%)||1 (33.3%)|
|5||Closed with non-monetary relief||1||1 (100%)||1 (100%)|