Monterey Financial Services, Inc.

Report Card
C
Overall Grade
C-
Debt Collection Grade
Monterey Financial Services, Inc. is rated overall in the bottom 24 percentile (out of 100) based on 49 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer28.6%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Monterey Financial Services, Inc. logo

Grade Summary

Overall, Monterey Financial Services, Inc. received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Monterey Financial Services, and Inc. is rated "C-" in Debt Collection. Click on any of the financial products to see how Monterey Financial Services, Inc. compares.

Overview

Monterey Financial Services, Inc. has received 49 consumer complaints since February, 2014 – more than 87% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Monterey Financial Services, Inc. meets the 60-day response deadline more frequently than 64.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 28.6% of customers dispute Monterey Financial Services, Inc.'s response to complaints — worse than 87.5% of other companies.

Most of Monterey Financial Services, Inc.'s customers complain about consumer loans with the primary issue being "managing the loan or lease."

Complaints by Product
Complaints by State
Complaints Against Monterey Financial Services, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanInstallment loanManaging the loan or lease7
2Debt collectionCont'd attempts collect debt not owed6
3Debt collectionOther (phone, health club, etc.)Disclosure verification of debt5
4Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed5
5Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed4
6Debt collectionOther (phone, health club, etc.)Communication tactics3
7Debt collectionOther (phone, health club, etc.)Communication tactics3
8Debt collectionDisclosure verification of debt2
9Debt collectionDisclosure verification of debt2
10Consumer loanInstallment loanTaking out the loan or lease2
Responses From Monterey Financial Services, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation6868 (100%)22 (32.4%)
Complaints over the Past Year