Morgan Stanley

Report Card
A
Overall Grade
A-
Mortgages Grade
A
Bank Account Services Grade
Morgan Stanley is rated overall in the top 95 percentile (out of 100) based on 201 customer complaints.

Statistics

Complaints Currently In-Progress4
Complaints per $100K of Deposits2.0
Complaints Resolved in a Timely Manner95.5%
Resolutions Disputed by Customer25.4%
Average Time Until Resolution40 days

Financial Report

Owner CorporationMorgan Stanley
EstablishedMay, 1990
FDIC InsuredMay, 1990
FDIC Certificate #032992
Number of Branches1
Total Assets$116.8 Million (14th)
Total Deposits$101.7 Million (12th)
Total Equity$11.8 Million (20th)
Quartarly Net Income$321 Thousand (14th)

Contact Information

Corporate Headquarters
201 S Main St, 5th Floor
Salt Lake City, UT 84111
United Statesflag
Website
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Data Summary
Morgan Stanley logo

Grade Summary

Overall, Morgan Stanley received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Morgan Stanley is rated "A-" in Mortgages, and "A" in Bank Account Services. Click on any of the financial products to see how Morgan Stanley compares.

Overview

Morgan Stanley has received 201 consumer complaints since January, 2012 – more than 95% of other banks.

Of those complaints, 95.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Morgan Stanley meets the 60-day response deadline less frequently than 67.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 25.4% of customers dispute Morgan Stanley's response to complaints — worse than 80.8% of other companies.

Most of Morgan Stanley's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Morgan Stanley is primarily a commercial bank with no specific specialization. Morgan Stanley is based in Salt Lake City, Utah and is the 14th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Morgan Stanley receives far more complaints than most other banks. Morgan Stanley recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against Morgan Stanley
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure55
2MortgageOther mortgageLoan servicing, payments, escrow account25
3MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure17
4MortgageConventional fixed mortgageLoan modification,collection,foreclosure12
5MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account11
6MortgageConventional fixed mortgageLoan servicing, payments, escrow account9
7MortgageHome equity loan or line of creditLoan servicing, payments, escrow account7
8Bank account or serviceOther bank product/serviceAccount opening, closing, or management7
9MortgageOther mortgageOther7
10MortgageOther mortgageApplication, originator, mortgage broker6
Responses From Morgan Stanley
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation174167 (96%)49 (28.2%)
2Closed with non-monetary relief1414 (100%)1 (7.1%)
3Closed without relief1312 (92.3%)3 (23.1%)
4Closed with monetary relief98 (88.9%)1 (11.1%)
5Closed44 (100%)1 (25%)
6In progress33 (100%)0 (0%)
Complaints over the Past Year