Grades are also broken down by the financial products offered be each institution. M&T Bank is rated "B-" in Mortgages, "A" in Debt Collection, "B+" in Credit Cards, and "D" in Bank Account Services. Click on any of the financial products to see how M&T Bank compares.
M&T Bank has received 1,620 consumer complaints since December, 2011 – more than 98% of other banks.
Of those complaints, 97.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' M&T Bank meets the 60-day response deadline less frequently than 58.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19% of customers dispute M&T Bank's response to complaints — worse than 51.5% of other companies.
Most of M&T Bank's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
M&T Bank is primarily a commercial bank with a commercial lending specialization. M&T Bank is based in Buffalo, New York and is the 21st largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, M&T Bank receives far more complaints than most other banks. M&T Bank recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan servicing, payments, escrow account||239|
|2||Mortgage||Other mortgage||Loan modification,collection,foreclosure||232|
|3||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||150|
|4||Bank account or service||Checking account||Account opening, closing, or management||141|
|5||Bank account or service||Checking account||Deposits and withdrawals||116|
|6||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||115|
|7||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||96|
|8||Bank account or service||Checking account||Problems caused by my funds being low||88|
|9||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||82|
|10||Consumer loan||Vehicle loan||Managing the loan or lease||42|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||1,404||1,397 (99.5%)||287 (20.4%)|
|2||Closed with monetary relief||130||130 (100%)||18 (13.8%)|
|3||Closed with relief||120||103 (85.8%)||15 (12.5%)|
|4||Closed||106||105 (99.1%)||29 (27.4%)|
|5||Closed with non-monetary relief||49||48 (98%)||8 (16.3%)|
|6||Closed without relief||39||28 (71.8%)||10 (25.6%)|
|7||In progress||10||10 (100%)||0 (0%)|
|8||Untimely response||4||0 (0%)||0 (0%)|