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Mufg Union Bank, National Association — Overview
D- Overall
Mufg Union Bank, National Association is rated overall in the bottom 37th percentile based on 681 customer complaints.

Statistics

Number of Complaints681 (2 In Progress)
Complaints per $100K of Deposits0.81
Complaints Resolved in a Timely Manner98.3%
Resolutions Disputed by Customer3.9%
Complaints Resolved in Customer's Favor98.9%

Financial Report

EstablishedMarch, 1979
FDIC Certificate #22826
Number of Branches359 (1 International)
Total Assets$120.9 Million
Total Deposits$84.5 Million
Total Equity Held$16.4 Million
Quarterly Net Income$0.3 Million
37th
percentile

Contact Information

Cooperate Headquarters
400 California Street
San Francisco, CA 94104

Website
www.unionbank.com

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Other Names and Websites
Other Names (or Trade Names)
Union Bank
Purepoint
Purepoint Financial

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Mufg Union Bank, National Association — Summary

Mufg Union Bank, National Association is ranked 357th out of 3,688 banks. That puts Mufg Union Bank in the bottom 14th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 681 complaints against Mufg Union Bank and 1,058,614 complaints total.

Of the 681 complaints again Mufg Union Bank, there have been 130 in the passed 18 months. Of those 130 complaints, 98.9% have been resolved in the customers favor, 3.9% have been disputed by the customer, and 98.3% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Mufg Union Bank has $84.5 million is customer deposits which means there are 0.81 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Mufg Union Bank, National Association is graded in 1 category of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Bank Account or Service.

Mufg Union Bank, National Association is rated "B-" in Checking or Savings Account.

Click here to see Complete Mufg Union Bank Report Card »

Financial Summary

Mufg Union Bank was established and FDIC insured in March, 1979. Based on its asset concentration, this institution specializes in commercial lending. Mufg Union Bank, National Association has $120.9 Million is assets (24th overall) and holds $84.5 Million is customer deposits (24th overall).

Mufg Union Bank has 359 domestic offices and 1 foreign offices. Click here to see map of all offices.

Alternative names for this Institution include: Union Bank, Purepoint and Purepoint Financial.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Mufg Union Bank, National Association. Click here to see all complaints against Mufg Union Bank.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 39
2 Checking or savings account Other banking product or service Managing an account 8
3 Checking or savings account Checking account Closing an account 7
4 Checking or savings account Checking account Opening an account 7
5 Checking or savings account Checking account Problem with a lender or other company charging your account 6
6 Checking or savings account Savings account Managing an account 6
7 Mortgage Other type of mortgage Trouble during payment process 5
8 Mortgage Conventional home mortgage Closing on a mortgage 4
9 Credit card General-purpose credit card or charge card Other features, terms, or problems 4
10 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 4
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/mufg-union-bank-national-association