National Credit Adjusters, LLC

Report Card
B-
Overall Grade
B-
Debt Collection Grade
National Credit Adjusters, LLC is rated overall in the top 51 percentile (out of 100) based on 184 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner96.7%
Resolutions Disputed by Customer15.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
National Credit Adjusters, LLC logo

Grade Summary

Overall, National Credit Adjusters, LLC received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. National Credit Adjusters, and LLC is rated "B-" in Debt Collection. Click on any of the financial products to see how National Credit Adjusters, LLC compares.

Overview

National Credit Adjusters, LLC has received 184 consumer complaints since July, 2013 – more than 95% of other banks.

Of those complaints, 96.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' National Credit Adjusters, LLC meets the 60-day response deadline less frequently than 61.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 15.2% of customers dispute National Credit Adjusters, LLC's response to complaints — better than 65.1% of other companies.

Most of National Credit Adjusters, LLC's customers complain about debt collections with the primary issue being "communication tactics."

Complaints by Product
Complaints by State
Complaints Against National Credit Adjusters, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionPayday loanCommunication tactics16
2Debt collectionPayday loanCommunication tactics14
3Debt collectionCommunication tactics13
4Debt collectionCont'd attempts collect debt not owed12
5Debt collectionPayday loanImproper contact or sharing of info12
6Debt collectionPayday loanCont'd attempts collect debt not owed10
7Debt collectionImproper contact or sharing of info10
8Debt collectionDisclosure verification of debt10
9Debt collectionOther (phone, health club, etc.)Disclosure verification of debt9
10Debt collectionPayday loanTaking/threatening an illegal action9
Responses From National Credit Adjusters, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation251247 (98.4%)33 (13.1%)
2Closed33 (100%)1 (33.3%)
3Closed with monetary relief21 (50%)0 (0%)
4Closed with non-monetary relief11 (100%)0 (0%)
5Untimely response10 (0%)0 (0%)
Complaints over the Past Year