Grades are also broken down by the financial products offered be each institution. National Credit Adjusters, and LLC is rated "B-" in Debt Collection. Click on any of the financial products to see how National Credit Adjusters, LLC compares.
National Credit Adjusters, LLC has received 184 consumer complaints since July, 2013 – more than 95% of other banks.
Of those complaints, 96.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' National Credit Adjusters, LLC meets the 60-day response deadline less frequently than 61.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 15.2% of customers dispute National Credit Adjusters, LLC's response to complaints — better than 65.1% of other companies.
Most of National Credit Adjusters, LLC's customers complain about debt collections with the primary issue being "communication tactics."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Payday loan||Communication tactics||16|
|2||Debt collection||Payday loan||Communication tactics||14|
|3||Debt collection||Communication tactics||13|
|4||Debt collection||Cont'd attempts collect debt not owed||12|
|5||Debt collection||Payday loan||Improper contact or sharing of info||12|
|6||Debt collection||Payday loan||Cont'd attempts collect debt not owed||10|
|7||Debt collection||Improper contact or sharing of info||10|
|8||Debt collection||Disclosure verification of debt||10|
|9||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||9|
|10||Debt collection||Payday loan||Taking/threatening an illegal action||9|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||251||247 (98.4%)||33 (13.1%)|
|2||Closed||3||3 (100%)||1 (33.3%)|
|3||Closed with monetary relief||2||1 (50%)||0 (0%)|
|4||Closed with non-monetary relief||1||1 (100%)||0 (0%)|
|5||Untimely response||1||0 (0%)||0 (0%)|