| Complaints Currently In-Progress | 8 |
| Complaints per $100K of Deposits | — |
| Complaints Resolved in a Timely Manner | 86.4% |
| Resolutions Disputed by Customer | 24.5% |
| Average Time Until Resolution | 33 days |
| Owner Corporation | Not Listed |
| Established | Not Listed |
| FDIC Insured | Not Insured |
| FDIC Certificate # | — |
| Number of Branches | Unknown |
| Total Assets | Unknown |
| Total Deposits | Unknown |
| Total Equity | Unknown |
| Quartarly Net Income | Unknown |
Grades are also broken down by the financial products offered be each institution. National Credit Systems, andInc. is rated "D" in Debt Collection. Click on any of the financial products to see how National Credit Systems,Inc. compares.
National Credit Systems,Inc. has received 294 consumer complaints since February, 2013 – more than 96% of other banks.
Of those complaints, 86.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' National Credit Systems,Inc. meets the 60-day response deadline less frequently than 84.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.5% of customers dispute National Credit Systems,Inc.'s response to complaints — worse than 78.2% of other companies.
Most of National Credit Systems,Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
| # | Financial Product | Sub-Product | Complaint Issue | Complaint Count |
|---|---|---|---|---|
| 1 | Debt collection | Other (phone, health club, etc.) | Cont'd attempts collect debt not owed | 103 |
| 2 | Debt collection | Other (phone, health club, etc.) | Disclosure verification of debt | 56 |
| 3 | Debt collection | Other (phone, health club, etc.) | False statements or representation | 36 |
| 4 | Debt collection | Other (phone, health club, etc.) | Disclosure verification of debt | 35 |
| 5 | Debt collection | Other (phone, health club, etc.) | Cont'd attempts collect debt not owed | 34 |
| 6 | Debt collection | Cont'd attempts collect debt not owed | 31 | |
| 7 | Debt collection | Other (phone, health club, etc.) | Communication tactics | 16 |
| 8 | Debt collection | Other (phone, health club, etc.) | Improper contact or sharing of info | 10 |
| 9 | Debt collection | Other (phone, health club, etc.) | Communication tactics | 7 |
| 10 | Debt collection | Disclosure verification of debt | 7 |
| # | Company Response | Response Count | Timely Response Count | Disputed Count |
|---|---|---|---|---|
| 1 | Closed with explanation | 407 | 363 (89.2%) | 107 (26.3%) |
| 2 | In progress | 9 | 9 (100%) | 0 (0%) |
| 3 | Closed with monetary relief | 1 | 1 (100%) | 0 (0%) |
| 4 | Closed with non-monetary relief | 1 | 0 (0%) | 0 (0%) |
| 5 | Closed | 1 | 0 (0%) | 0 (0%) |
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