Grades are also broken down by the financial products offered be each institution. National Enterprise Systems, Inc. is rated "B" in Debt Collection, and "B+" in Student Loans. Click on any of the financial products to see how National Enterprise Systems, Inc. compares.
National Enterprise Systems, Inc. has received 158 consumer complaints since June, 2013 – more than 94% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' National Enterprise Systems, Inc. meets the 60-day response deadline more frequently than 90.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.7% of customers dispute National Enterprise Systems, Inc.'s response to complaints — better than 55% of other companies.
Most of National Enterprise Systems, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||27|
|2||Student loan||Non-federal student loan||Dealing with my lender or servicer||20|
|3||Debt collection||Communication tactics||17|
|4||Debt collection||Non-federal student loan||Communication tactics||14|
|5||Student loan||Non-federal student loan||Can't repay my loan||11|
|6||Debt collection||Federal student loan||Communication tactics||9|
|7||Debt collection||Federal student loan||Improper contact or sharing of info||7|
|8||Debt collection||Non-federal student loan||Disclosure verification of debt||5|
|9||Debt collection||Federal student loan||Communication tactics||5|
|10||Debt collection||Non-federal student loan||False statements or representation||5|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||109||109 (100%)||17 (15.6%)|
|2||Closed with non-monetary relief||90||90 (100%)||16 (17.8%)|