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Nationstar Mortgage — Overview
Nationstar Mortgage is rated overall in the bottom 30th percentile based on 18,382 customer complaints.


Number of Complaints18,382 (4 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer6.6%
Complaints Resolved in Customer's Favor99.4%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Nationstar Mortgage — Summary

Nationstar Mortgage is ranked 289th out of 3,648 banks. That puts Nationstar Mortgage in the bottom 29th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 18,382 complaints against Nationstar Mortgage and 1,002,502 complaints total.

Of the 18,382 complaints again Nationstar Mortgage, there have been 3,570 in the passed 18 months. Of those 3,570 complaints, 99.4% have been resolved in the customers favor, 6.6% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Nationstar Mortgage is graded in 3 categories of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.

Nationstar Mortgage is rated "B" in Mortgage; "D+" in Debt Collection; and "B" in Credit Reporting.

Click here to see Complete Nationstar Mortgage Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Nationstar Mortgage. Click here to see all complaints against Nationstar Mortgage.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Struggling to pay mortgage 570
2 Mortgage Conventional home mortgage Trouble during payment process 561
3 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 274
4 Mortgage Other type of mortgage Struggling to pay mortgage 176
5 Mortgage Conventional fixed mortgage Loan modification,collection,foreclosure 167
6 Mortgage Other mortgage Loan modification,collection,foreclosure 146
7 Mortgage Other type of mortgage Trouble during payment process 142
8 Mortgage Other mortgage Loan servicing, payments, escrow account 132
9 Mortgage FHA mortgage Loan servicing, payments, escrow account 100
10 Mortgage Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure 98
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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