Grades are also broken down by the financial products offered be each institution. Nationstar Mortgage is rated "C+" in Mortgages, "C-" in Debt Collection, and "B-" in Bank Account Services. Click on any of the financial products to see how Nationstar Mortgage compares.
Nationstar Mortgage has received 8,319 consumer complaints since December, 2011 – more than 99% of other banks.
Of those complaints, 98.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Nationstar Mortgage meets the 60-day response deadline less frequently than 51.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.5% of customers dispute Nationstar Mortgage's response to complaints — worse than 73.6% of other companies.
Most of Nationstar Mortgage's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||2,034|
|2||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||1,681|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||1,305|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||980|
|5||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||896|
|6||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||561|
|7||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||521|
|8||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||436|
|9||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||193|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||9,599||9,490 (98.9%)||2,327 (24.2%)|
|2||Closed with non-monetary relief||125||117 (93.6%)||19 (15.2%)|
|3||Closed without relief||124||123 (99.2%)||38 (30.6%)|
|4||In progress||108||108 (100%)||0 (0%)|
|5||Closed||89||88 (98.9%)||8 (9%)|
|6||Closed with monetary relief||28||22 (78.6%)||5 (17.9%)|
|7||Closed with relief||6||6 (100%)||1 (16.7%)|