Nationstar Mortgage BankRank.org
|Number of Complaints||18,845 (9 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.9%|
|Resolutions Disputed by Customer||3.8%|
|Complaints Resolved in Customer's Favor||99.7%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Nationstar Mortgage is ranked 304th out of 3,688 banks. That puts Nationstar Mortgage in the bottom 27th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 18,845 complaints against Nationstar Mortgage and 1,058,614 complaints total.
Of the 18,845 complaints again Nationstar Mortgage, there have been 2,691 in the passed 18 months. Of those 2,691 complaints, 99.7% have been resolved in the customers favor, 3.8% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Nationstar Mortgage is graded in 3 categories of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.
Click here to see Complete Nationstar Mortgage Report Card »
Below is the list of the top 10 complaint reasons against Nationstar Mortgage. Click here to see all complaints against Nationstar Mortgage.
|1||Mortgage||Conventional home mortgage||Trouble during payment process||681|
|2||Mortgage||Conventional home mortgage||Struggling to pay mortgage||675|
|3||Mortgage||Other type of mortgage||Struggling to pay mortgage||219|
|4||Mortgage||Other type of mortgage||Trouble during payment process||185|
|5||Mortgage||FHA mortgage||Trouble during payment process||112|
|6||Mortgage||FHA mortgage||Struggling to pay mortgage||103|
|7||Credit reporting||Credit reporting||Incorrect information on your report||88|
|8||Mortgage||Reverse mortgage||Trouble during payment process||83|
|9||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||59|
|10||Mortgage||Conventional home mortgage||Closing on a mortgage||56|