logo Nationstar Mortgage

Nationstar Mortgage — Overview
Nationstar Mortgage is rated overall in the bottom 28th percentile based on 18,845 customer complaints.


Number of Complaints18,845 (9 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer3.8%
Complaints Resolved in Customer's Favor99.7%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

Back to Top of Page
Nationstar Mortgage — Summary

Nationstar Mortgage is ranked 304th out of 3,688 banks. That puts Nationstar Mortgage in the bottom 27th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 18,845 complaints against Nationstar Mortgage and 1,058,614 complaints total.

Of the 18,845 complaints again Nationstar Mortgage, there have been 2,691 in the passed 18 months. Of those 2,691 complaints, 99.7% have been resolved in the customers favor, 3.8% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Nationstar Mortgage is graded in 3 categories of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Nationstar Mortgage is rated "B" in Mortgage; "D-" in Credit Reporting; and "A-" in Debt Collection.

Click here to see Complete Nationstar Mortgage Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Nationstar Mortgage. Click here to see all complaints against Nationstar Mortgage.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 681
2 Mortgage Conventional home mortgage Struggling to pay mortgage 675
3 Mortgage Other type of mortgage Struggling to pay mortgage 219
4 Mortgage Other type of mortgage Trouble during payment process 185
5 Mortgage FHA mortgage Trouble during payment process 112
6 Mortgage FHA mortgage Struggling to pay mortgage 103
7 Credit reporting Credit reporting Incorrect information on your report 88
8 Mortgage Reverse mortgage Trouble during payment process 83
9 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 59
10 Mortgage Conventional home mortgage Closing on a mortgage 56
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By **