Nationstar Mortgage

Report Card
C-
Overall Grade
C+
Mortgages Grade
C-
Debt Collection Grade
B-
Bank Account Services Grade
Nationstar Mortgage is rated overall in the bottom 23 percentile (out of 100) based on 8,319 customer complaints.

Statistics

Complaints Currently In-Progress45
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.5%
Resolutions Disputed by Customer23.5%
Average Time Until Resolution21 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Nationstar Mortgage logo

Grade Summary

Overall, Nationstar Mortgage received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Nationstar Mortgage is rated "C+" in Mortgages, "C-" in Debt Collection, and "B-" in Bank Account Services. Click on any of the financial products to see how Nationstar Mortgage compares.

Overview

Nationstar Mortgage has received 8,319 consumer complaints since December, 2011 – more than 99% of other banks.

Of those complaints, 98.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Nationstar Mortgage meets the 60-day response deadline less frequently than 51.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.5% of customers dispute Nationstar Mortgage's response to complaints — worse than 73.6% of other companies.

Most of Nationstar Mortgage's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Nationstar Mortgage
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure2,034
2MortgageConventional fixed mortgageLoan servicing, payments, escrow account1,681
3MortgageConventional fixed mortgageLoan modification,collection,foreclosure1,305
4MortgageOther mortgageLoan servicing, payments, escrow account980
5MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure896
6MortgageFHA mortgageLoan servicing, payments, escrow account561
7MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account521
8MortgageFHA mortgageLoan modification,collection,foreclosure436
9MortgageConventional fixed mortgageApplication, originator, mortgage broker193
10MortgageOther mortgageOther189
Responses From Nationstar Mortgage
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation9,5999,490 (98.9%)2,327 (24.2%)
2Closed with non-monetary relief125117 (93.6%)19 (15.2%)
3Closed without relief124123 (99.2%)38 (30.6%)
4In progress108108 (100%)0 (0%)
5Closed8988 (98.9%)8 (9%)
6Closed with monetary relief2822 (78.6%)5 (17.9%)
7Closed with relief66 (100%)1 (16.7%)
Complaints over the Past Year