Nationstar Mortgage BankRank.org
|Number of Complaints||18,382 (4 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.9%|
|Resolutions Disputed by Customer||6.6%|
|Complaints Resolved in Customer's Favor||99.4%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Nationstar Mortgage is ranked 289th out of 3,648 banks. That puts Nationstar Mortgage in the bottom 29th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 18,382 complaints against Nationstar Mortgage and 1,002,502 complaints total.
Of the 18,382 complaints again Nationstar Mortgage, there have been 3,570 in the passed 18 months. Of those 3,570 complaints, 99.4% have been resolved in the customers favor, 6.6% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Nationstar Mortgage is graded in 3 categories of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.
Click here to see Complete Nationstar Mortgage Report Card »
Below is the list of the top 10 complaint reasons against Nationstar Mortgage. Click here to see all complaints against Nationstar Mortgage.
|1||Mortgage||Conventional home mortgage||Struggling to pay mortgage||570|
|2||Mortgage||Conventional home mortgage||Trouble during payment process||561|
|3||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||274|
|4||Mortgage||Other type of mortgage||Struggling to pay mortgage||176|
|5||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||167|
|6||Mortgage||Other mortgage||Loan modification,collection,foreclosure||146|
|7||Mortgage||Other type of mortgage||Trouble during payment process||142|
|8||Mortgage||Other mortgage||Loan servicing, payments, escrow account||132|
|9||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||100|
|10||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||98|