Grades are also broken down by the financial products offered be each institution. Navient is rated "B-" in Debt Collection, "B-" in Bank Account Services, "B-" in Consumer Loans, and "C+" in Student Loans. Click on any of the financial products to see how Navient compares.
Navient has received 5,598 consumer complaints since March, 2012 – more than 99% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Navient meets the 60-day response deadline more frequently than 62.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.9% of customers dispute Navient's response to complaints — better than 53.8% of other companies.
Most of Navient's customers complain about student loans with the primary issue being "repaying your loan."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Repaying your loan||1,875|
|2||Student loan||Non-federal student loan||Dealing with my lender or servicer||1,621|
|3||Student loan||Non-federal student loan||Can't repay my loan||1,134|
|4||Student loan||Non-federal student loan||Problems when you are unable to pay||794|
|5||Student loan||Non-federal student loan||Getting a loan||133|
|6||Debt collection||Non-federal student loan||Communication tactics||97|
|7||Debt collection||Federal student loan||Communication tactics||81|
|8||Debt collection||Cont'd attempts collect debt not owed||70|
|9||Debt collection||Non-federal student loan||Cont'd attempts collect debt not owed||40|
|10||Debt collection||Communication tactics||37|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||4,730||4,729 (100%)||982 (20.8%)|
|2||Closed with monetary relief||666||666 (100%)||64 (9.6%)|
|3||Closed with non-monetary relief||632||631 (99.8%)||55 (8.7%)|
|4||Closed without relief||276||276 (100%)||55 (19.9%)|
|5||Closed with relief||49||49 (100%)||6 (12.2%)|
|6||In progress||48||48 (100%)||0 (0%)|
|7||Closed||11||11 (100%)||1 (9.1%)|