Navient

Report Card
B-
Overall Grade
B-
Debt Collection Grade
B-
Bank Account Services Grade
B-
Consumer Loans Grade
Navient is rated overall in the top 63 percentile (out of 100) based on 5,598 customer complaints.

Statistics

Complaints Currently In-Progress30
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer17.9%
Average Time Until Resolution31 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Navient logo

Grade Summary

Overall, Navient received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Navient is rated "B-" in Debt Collection, "B-" in Bank Account Services, "B-" in Consumer Loans, and "C+" in Student Loans. Click on any of the financial products to see how Navient compares.

Overview

Navient has received 5,598 consumer complaints since March, 2012 – more than 99% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Navient meets the 60-day response deadline more frequently than 62.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.9% of customers dispute Navient's response to complaints — better than 53.8% of other companies.

Most of Navient's customers complain about student loans with the primary issue being "repaying your loan."

Complaints by Product
Complaints by State
Complaints Against Navient
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanRepaying your loan1,875
2Student loanNon-federal student loanDealing with my lender or servicer1,621
3Student loanNon-federal student loanCan't repay my loan1,134
4Student loanNon-federal student loanProblems when you are unable to pay794
5Student loanNon-federal student loanGetting a loan133
6Debt collectionNon-federal student loanCommunication tactics97
7Debt collectionFederal student loanCommunication tactics81
8Debt collectionCont'd attempts collect debt not owed70
9Debt collectionNon-federal student loanCont'd attempts collect debt not owed40
10Debt collectionCommunication tactics37
Responses From Navient
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4,7304,729 (100%)982 (20.8%)
2Closed with monetary relief666666 (100%)64 (9.6%)
3Closed with non-monetary relief632631 (99.8%)55 (8.7%)
4Closed without relief276276 (100%)55 (19.9%)
5Closed with relief4949 (100%)6 (12.2%)
6In progress4848 (100%)0 (0%)
7Closed1111 (100%)1 (9.1%)
Complaints over the Past Year