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Navient Solutions, Llc. — Overview
Navient Solutions, Llc. is rated overall in the bottom 19th percentile based on 23,899 customer complaints.

Statistics

Number of Complaints23,899 (40 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer8.4%
Complaints Resolved in Customer's Favor99.7%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
19th
percentile

Contact Information

Not Available

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Navient Solutions, Llc. — Summary

Navient Solutions, Llc. is ranked 337th out of 3,648 banks. That puts Navient Solutions in the bottom 18th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 23,899 complaints against Navient Solutions and 1,002,502 complaints total.

Of the 23,899 complaints again Navient Solutions, there have been 13,550 in the passed 18 months. Of those 13,550 complaints, 99.7% have been resolved in the customers favor, 8.4% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Navient Solutions, Llc. is graded in 3 categories of financial products they offer. The top 3 categories are Student Loan, Debt Collection and Credit Reporting.

Navient Solutions, Llc. is rated "C" in Student Loan; "C-" in Debt Collection; and "C" in Credit Reporting.

Click here to see Complete Navient Solutions Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Navient Solutions, Llc.. Click here to see all complaints against Navient Solutions.

# Product Sub-Product Issue Count
1 Student loan Federal student loan servicing Dealing with my lender or servicer 3,051
2 Student loan Federal student loan servicing Dealing with your lender or servicer 1,758
3 Student loan Non-federal student loan Dealing with my lender or servicer 1,649
4 Student loan Federal student loan servicing Can't repay my loan 1,586
5 Student loan Non-federal student loan Can't repay my loan 1,083
6 Student loan Private student loan Dealing with your lender or servicer 1,038
7 Student loan Federal student loan servicing Struggling to repay your loan 893
8 Student loan Private student loan Struggling to repay your loan 800
9 Credit reporting Credit reporting Incorrect information on your report 408
10 Student loan Federal student loan servicing Incorrect information on your report 143
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/navient-solutions-llc