Navient Solutions BankRank.org
|Number of Complaints||23,395 (48 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||8.9%|
|Complaints Resolved in Customer's Favor||99.6%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Navient Solutions, Llc. is ranked 311th out of 3,672 banks. That puts Navient Solutions in the bottom 24th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 23,395 complaints against Navient Solutions and 979,456 complaints total.
Of the 23,395 complaints again Navient Solutions, there have been 13,590 in the passed 18 months. Of those 13,590 complaints, 99.6% have been resolved in the customers favor, 8.9% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Navient Solutions, Llc. is graded in 3 categories of financial products they offer. The top 3 categories are Student Loan, Debt Collection and Credit Reporting.
Click here to see Complete Navient Solutions Report Card »
Below is the list of the top 10 complaint reasons against Navient Solutions, Llc.. Click here to see all complaints against Navient Solutions.
|1||Student loan||Federal student loan servicing||Dealing with my lender or servicer||3,227|
|2||Student loan||Non-federal student loan||Dealing with my lender or servicer||1,782|
|3||Student loan||Federal student loan servicing||Can't repay my loan||1,641|
|4||Student loan||Federal student loan servicing||Dealing with your lender or servicer||1,604|
|5||Student loan||Non-federal student loan||Can't repay my loan||1,164|
|6||Student loan||Private student loan||Dealing with your lender or servicer||958|
|7||Student loan||Federal student loan servicing||Struggling to repay your loan||822|
|8||Student loan||Private student loan||Struggling to repay your loan||729|
|9||Credit reporting||Credit reporting||Incorrect information on your report||368|
|10||Student loan||Federal student loan servicing||Incorrect information on your report||135|