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Navient Solutions, Llc. — Report Card
D- Overall
Based on 13,925 "Overall" complaints:
99.99% Timely (55th percentile)
99.71% Resolved in Customers Favor (48th percentile)
91.64% Timely (15th percentile)
C #1: Student Loan
Based on 12,514 "Student Loan" complaints:
99.99% Timely (60th percentile)
99.77% Resolved in Customers Favor (65th percentile)
91.08% Timely (35th percentile)
Based on 825 "Debt Collection" complaints:
100.00% Timely (100th percentile)
99.88% Resolved in Customers Favor (42nd percentile)
94.67% Timely (49th percentile)
Based on 562 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
98.04% Resolved in Customers Favor (27th percentile)
99.64% Timely (76th percentile)

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** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/navient-solutions-llc/report-card