Navient Solutions Report Card BankRank.org
Navient Solutions, Llc. — Report Card
D-
Overall
Based on 13,925 "Overall" complaints:
99.99% Timely (55th percentile)99.71% Resolved in Customers Favor (48th percentile)
91.64% Timely (15th percentile)
C
#1: Student Loan
Based on 12,514 "Student Loan" complaints:
99.99% Timely (60th percentile)99.77% Resolved in Customers Favor (65th percentile)
91.08% Timely (35th percentile)
C-
#2: Debt Collection
Based on 825 "Debt Collection" complaints:
100.00% Timely (100th percentile)99.88% Resolved in Customers Favor (42nd percentile)
94.67% Timely (49th percentile)
C
#3: Credit Reporting
Based on 562 "Credit Reporting" complaints:
100.00% Timely (99th percentile)98.04% Resolved in Customers Favor (27th percentile)
99.64% Timely (76th percentile)
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