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Navient Solutions, Llc. — Report Card
D- Overall
Based on 14,495 "Overall" complaints:
99.99% Timely (55th percentile)
99.82% Resolved in Customers Favor (46th percentile)
92.67% Timely (6th percentile)
D+ #1: Student Loan
Based on 12,940 "Student Loan" complaints:
99.98% Timely (55th percentile)
99.85% Resolved in Customers Favor (60th percentile)
92.07% Timely (20th percentile)
Based on 840 "Debt Collection" complaints:
100.00% Timely (100th percentile)
99.64% Resolved in Customers Favor (37th percentile)
96.19% Timely (37th percentile)
Based on 689 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
99.42% Resolved in Customers Favor (34th percentile)
99.71% Timely (71st percentile)

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** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/navient-solutions-llc/report-card