Navy FCU

Report Card
C
Overall Grade
C
Mortgages Grade
B-
Debt Collection Grade
B
Credit Reporting Grade
Navy FCU is rated overall in the bottom 34 percentile (out of 100) based on 949 customer complaints.

Statistics

Complaints Currently In-Progress39
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.3%
Resolutions Disputed by Customer22%
Average Time Until Resolution21 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Navy FCU logo

Grade Summary

Overall, Navy FCU received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Navy FCU is rated "C" in Mortgages, "B-" in Debt Collection, "B" in Credit Reporting, and "C-" in Credit Cards. Click on any of the financial products to see how Navy FCU compares.

Overview

Navy FCU has received 949 consumer complaints since December, 2011 – more than 98% of other banks.

Of those complaints, 99.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Navy FCU meets the 60-day response deadline more frequently than 55.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22% of customers dispute Navy FCU's response to complaints — worse than 66.2% of other companies.

Most of Navy FCU's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

Complaints by Product
Complaints by State
Complaints Against Navy FCU
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management112
2Bank account or serviceChecking accountDeposits and withdrawals103
3Consumer loanVehicle loanManaging the loan or lease58
4MortgageOther mortgageLoan modification,collection,foreclosure47
5Bank account or serviceOther bank product/serviceAccount opening, closing, or management47
6Credit cardBilling disputes32
7MortgageConventional fixed mortgageLoan servicing, payments, escrow account32
8MortgageOther mortgageLoan servicing, payments, escrow account29
9MortgageConventional fixed mortgageLoan modification,collection,foreclosure28
10Bank account or serviceSavings accountAccount opening, closing, or management24
Responses From Navy FCU
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation829828 (99.9%)214 (25.8%)
2Closed with non-monetary relief7877 (98.7%)12 (15.4%)
3In progress7373 (100%)0 (0%)
4Closed with monetary relief6766 (98.5%)6 (9%)
5Closed without relief4544 (97.8%)9 (20%)
6Closed with relief1717 (100%)1 (5.9%)
7Closed1515 (100%)6 (40%)
8Untimely response41 (25%)0 (0%)
Complaints over the Past Year