Grades are also broken down by the financial products offered be each institution. Navy FCU is rated "C" in Mortgages, "B-" in Debt Collection, "B" in Credit Reporting, and "C-" in Credit Cards. Click on any of the financial products to see how Navy FCU compares.
Navy FCU has received 949 consumer complaints since December, 2011 – more than 98% of other banks.
Of those complaints, 99.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Navy FCU meets the 60-day response deadline more frequently than 55.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22% of customers dispute Navy FCU's response to complaints — worse than 66.2% of other companies.
Most of Navy FCU's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||112|
|2||Bank account or service||Checking account||Deposits and withdrawals||103|
|3||Consumer loan||Vehicle loan||Managing the loan or lease||58|
|4||Mortgage||Other mortgage||Loan modification,collection,foreclosure||47|
|5||Bank account or service||Other bank product/service||Account opening, closing, or management||47|
|6||Credit card||Billing disputes||32|
|7||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||32|
|8||Mortgage||Other mortgage||Loan servicing, payments, escrow account||29|
|9||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||28|
|10||Bank account or service||Savings account||Account opening, closing, or management||24|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||829||828 (99.9%)||214 (25.8%)|
|2||Closed with non-monetary relief||78||77 (98.7%)||12 (15.4%)|
|3||In progress||73||73 (100%)||0 (0%)|
|4||Closed with monetary relief||67||66 (98.5%)||6 (9%)|
|5||Closed without relief||45||44 (97.8%)||9 (20%)|
|6||Closed with relief||17||17 (100%)||1 (5.9%)|
|7||Closed||15||15 (100%)||6 (40%)|
|8||Untimely response||4||1 (25%)||0 (0%)|