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Navy Federal Credit Union — Overview
Navy Federal Credit Union is rated overall in the bottom 22st percentile based on 3,635 customer complaints.


Number of Complaints3,635 (156 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer2.5%
Complaints Resolved in Customer's Favor89.9%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Navy Federal Credit Union — Summary

Navy Federal Credit Union is ranked 329th out of 3,688 banks. That puts Navy Federal Credit Union in the bottom 21st percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 3,635 complaints against Navy Federal Credit Union and 1,058,614 complaints total.

Of the 3,635 complaints again Navy Federal Credit Union, there have been 1,474 in the passed 18 months. Of those 1,474 complaints, 89.9% have been resolved in the customers favor, 2.5% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Navy Federal Credit Union is graded in 7 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Credit Card and Credit Reporting.

Navy Federal Credit Union is rated "F" in Checking or Savings Account; "D+" in Credit Card; "D-" in Credit Reporting; "C-" in Debt Collection; "D-" in Mortgage; "B" in Bank Account or Service; and "D-" in Vehicle Loan or Lease.

Click here to see Complete Navy Federal Credit Union Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Navy Federal Credit Union. Click here to see all complaints against Navy Federal Credit Union.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 201
2 Credit reporting Credit reporting Incorrect information on your report 112
3 Checking or savings account Other banking product or service Managing an account 61
4 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 59
5 Credit reporting Credit reporting Improper use of your report 50
6 Checking or savings account Checking account Problem caused by your funds being low 32
7 Checking or savings account Checking account Problem with a lender or other company charging your account 31
8 Checking or savings account Savings account Managing an account 27
9 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 26
10 Vehicle loan or lease Loan Managing the loan or lease 25
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Complaints by Product
Complaints Over Time - By Year
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