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Navy Federal Credit Union — Overview
Navy Federal Credit Union is rated overall in the bottom 21th percentile based on 3,399 customer complaints.

Statistics

Number of Complaints3,399 (161 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer4.9%
Complaints Resolved in Customer's Favor89.7%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
21th
percentile

Contact Information

Not Available

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Navy Federal Credit Union — Summary

Navy Federal Credit Union is ranked 328th out of 3,648 banks. That puts Navy Federal Credit Union in the bottom 20th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 3,399 complaints against Navy Federal Credit Union and 1,002,502 complaints total.

Of the 3,399 complaints again Navy Federal Credit Union, there have been 1,402 in the passed 18 months. Of those 1,402 complaints, 89.7% have been resolved in the customers favor, 4.9% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Navy Federal Credit Union is graded in 8 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Bank Account or Service and Credit Card.

Navy Federal Credit Union is rated "F" in Checking or Savings Account; "B+" in Bank Account or Service; "D" in Credit Card; "C-" in Debt Collection; "D-" in Mortgage; "D-" in Credit Reporting; "A-" in Consumer Loan; and "D-" in Vehicle Loan or Lease.

Click here to see Complete Navy Federal Credit Union Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Navy Federal Credit Union. Click here to see all complaints against Navy Federal Credit Union.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 162
2 Credit reporting Credit reporting Incorrect information on your report 84
3 Checking or savings account Other banking product or service Managing an account 54
4 Credit reporting Credit reporting Improper use of your report 41
5 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 40
6 Bank account or service Checking account Account opening, closing, or management 37
7 Bank account or service Other bank product/service Account opening, closing, or management 32
8 Bank account or service Checking account Deposits and withdrawals 31
9 Checking or savings account Checking account Problem caused by your funds being low 26
10 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 25
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/navy-federal-credit-union