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Navy Federal Credit Union — Report Card
D Overall
Based on 1,541 "Overall" complaints:
99.94% Timely (53nd percentile)
89.88% Resolved in Customers Favor (6th percentile)
97.53% Timely (65th percentile)
Based on 433 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)
87.99% Resolved in Customers Favor (3nd percentile)
100.00% Timely (50th percentile)
D+ #2: Credit Card
Based on 254 "Credit Card" complaints:
100.00% Timely (97th percentile)
87.80% Resolved in Customers Favor (6th percentile)
97.24% Timely (66th percentile)
Based on 215 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
87.44% Resolved in Customers Favor (2nd percentile)
99.07% Timely (47th percentile)
Based on 167 "Debt Collection" complaints:
100.00% Timely (100th percentile)
92.22% Resolved in Customers Favor (7th percentile)
99.40% Timely (90th percentile)
D- #5: Mortgage
Based on 161 "Mortgage" complaints:
100.00% Timely (99th percentile)
88.82% Resolved in Customers Favor (4th percentile)
95.65% Timely (49th percentile)
Based on 136 "Bank Account or Service" complaints:
99.26% Timely (19th percentile)
100.00% Resolved in Customers Favor (96th percentile)
88.97% Timely (70th percentile)
Based on 79 "Vehicle Loan or Lease" complaints:
100.00% Timely (97th percentile)
87.34% Resolved in Customers Favor (3rd percentile)
100.00% Timely (50th percentile)

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Source: https://www.bankrank.org/banks/navy-federal-credit-union/report-card