NCC Business Services, Inc.

Report Card
C+
Overall Grade
C+
Debt Collection Grade
NCC Business Services, Inc. is rated overall in the bottom 38 percentile (out of 100) based on 100 customer complaints.

Statistics

Complaints Currently In-Progress4
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner82%
Resolutions Disputed by Customer11%
Average Time Until Resolution32 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
NCC Business Services, Inc. logo

Grade Summary

Overall, NCC Business Services, Inc. received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. NCC Business Services, and Inc. is rated "C+" in Debt Collection. Click on any of the financial products to see how NCC Business Services, Inc. compares.

Overview

NCC Business Services, Inc. has received 100 consumer complaints since July, 2013 – more than 92% of other banks.

Of those complaints, 82% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' NCC Business Services, Inc. meets the 60-day response deadline less frequently than 88.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 11% of customers dispute NCC Business Services, Inc.'s response to complaints — better than 81.2% of other companies.

Most of NCC Business Services, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against NCC Business Services, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed31
2Debt collectionCont'd attempts collect debt not owed22
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed16
4Debt collectionOther (phone, health club, etc.)Disclosure verification of debt12
5Debt collectionOther (phone, health club, etc.)False statements or representation11
6Debt collectionOther (phone, health club, etc.)Communication tactics6
7Debt collectionCommunication tactics5
8Debt collectionOther (phone, health club, etc.)Disclosure verification of debt4
9Debt collectionDisclosure verification of debt3
10Debt collectionOther (phone, health club, etc.)Communication tactics3
Responses From NCC Business Services, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation13397 (72.9%)14 (10.5%)
2In progress138 (61.5%)0 (0%)
3Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year