Nelnet

Report Card
B
Overall Grade
C+
Student Loans Grade
Nelnet is rated overall in the top 74 percentile (out of 100) based on 91 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer16.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Nelnet logo

Grade Summary

Overall, Nelnet received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Nelnet is rated "C+" in Student Loans. Click on any of the financial products to see how Nelnet compares.

Overview

Nelnet has received 91 consumer complaints since March, 2012 – more than 91% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Nelnet meets the 60-day response deadline more frequently than 80.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.5% of customers dispute Nelnet's response to complaints — better than 59.3% of other companies.

Most of Nelnet's customers complain about student loans with the primary issue being "repaying your loan."

Complaints by Product
Complaints by State
Complaints Against Nelnet
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanRepaying your loan46
2Student loanNon-federal student loanDealing with my lender or servicer19
3Student loanNon-federal student loanCan't repay my loan16
4Student loanNon-federal student loanProblems when you are unable to pay15
5Student loanNon-federal student loanGetting a loan2
6Debt collectionFederal student loanCommunication tactics1
7Debt collectionFederal student loanDisclosure verification of debt1
8Debt collectionNon-federal student loanTaking/threatening an illegal action1
9Debt collectionNon-federal student loanCont'd attempts collect debt not owed1
Responses From Nelnet
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation5756 (98.2%)11 (19.3%)
2Closed2929 (100%)5 (17.2%)
3Closed without relief66 (100%)1 (16.7%)
4Closed with non-monetary relief66 (100%)0 (0%)
5Closed with monetary relief22 (100%)0 (0%)
6In progress11 (100%)0 (0%)
7Closed with relief11 (100%)0 (0%)
Complaints over the Past Year