Grades are also broken down by the financial products offered be each institution. Nelnet is rated "C+" in Student Loans. Click on any of the financial products to see how Nelnet compares.
Nelnet has received 91 consumer complaints since March, 2012 – more than 91% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Nelnet meets the 60-day response deadline more frequently than 80.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.5% of customers dispute Nelnet's response to complaints — better than 59.3% of other companies.
Most of Nelnet's customers complain about student loans with the primary issue being "repaying your loan."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Repaying your loan||46|
|2||Student loan||Non-federal student loan||Dealing with my lender or servicer||19|
|3||Student loan||Non-federal student loan||Can't repay my loan||16|
|4||Student loan||Non-federal student loan||Problems when you are unable to pay||15|
|5||Student loan||Non-federal student loan||Getting a loan||2|
|6||Debt collection||Federal student loan||Communication tactics||1|
|7||Debt collection||Federal student loan||Disclosure verification of debt||1|
|8||Debt collection||Non-federal student loan||Taking/threatening an illegal action||1|
|9||Debt collection||Non-federal student loan||Cont'd attempts collect debt not owed||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||57||56 (98.2%)||11 (19.3%)|
|2||Closed||29||29 (100%)||5 (17.2%)|
|3||Closed without relief||6||6 (100%)||1 (16.7%)|
|4||Closed with non-monetary relief||6||6 (100%)||0 (0%)|
|5||Closed with monetary relief||2||2 (100%)||0 (0%)|
|6||In progress||1||1 (100%)||0 (0%)|
|7||Closed with relief||1||1 (100%)||0 (0%)|