|Number of Complaints||1,918 (3 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.5%|
|Resolutions Disputed by Customer||5.8%|
|Complaints Resolved in Customer's Favor||99.7%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Nelnet, Inc. is ranked 259th out of 3,648 banks. That puts Nelnet in the bottom 37th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,918 complaints against Nelnet and 1,002,502 complaints total.
Of the 1,918 complaints again Nelnet, there have been 1,304 in the passed 18 months. Of those 1,304 complaints, 99.7% have been resolved in the customers favor, 5.8% have been disputed by the customer, and 99.5% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Nelnet, Inc. is graded in 3 categories of financial products they offer. The top 3 categories are Student Loan, Credit Reporting and Debt Collection.
Click here to see Complete Nelnet Report Card »
Below is the list of the top 10 complaint reasons against Nelnet, Inc.. Click here to see all complaints against Nelnet.
|1||Student loan||Federal student loan servicing||Dealing with your lender or servicer||339|
|2||Student loan||Federal student loan servicing||Dealing with my lender or servicer||278|
|3||Credit reporting||Credit reporting||Incorrect information on your report||161|
|4||Student loan||Private student loan||Dealing with your lender or servicer||84|
|5||Student loan||Federal student loan servicing||Struggling to repay your loan||82|
|6||Student loan||Federal student loan servicing||Can't repay my loan||61|
|7||Student loan||Federal student loan servicing||Incorrect information on your report||51|
|8||Student loan||Non-federal student loan||Dealing with my lender or servicer||48|
|9||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||40|
|10||Student loan||Private student loan||Struggling to repay your loan||20|