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Nelnet, Inc. — Overview
Nelnet, Inc. is rated overall in the bottom 23rd percentile based on 2,124 customer complaints.

Statistics

Number of Complaints2,124 (4 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.3%
Resolutions Disputed by Customer4.0%
Complaints Resolved in Customer's Favor99.7%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
23rd
percentile

Contact Information

Not Available

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Nelnet, Inc. — Summary

Nelnet, Inc. is ranked 325th out of 3,688 banks. That puts Nelnet in the bottom 22nd percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,124 complaints against Nelnet and 1,058,614 complaints total.

Of the 2,124 complaints again Nelnet, there have been 958 in the passed 18 months. Of those 958 complaints, 99.7% have been resolved in the customers favor, 4.0% have been disputed by the customer, and 99.3% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Nelnet, Inc. is graded in 3 categories of financial products they offer. The top 3 categories are Student Loan, Credit Reporting and Debt Collection.

Nelnet, Inc. is rated "C-" in Student Loan; "B" in Credit Reporting; and "A" in Debt Collection.

Click here to see Complete Nelnet Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Nelnet, Inc.. Click here to see all complaints against Nelnet.

# Product Sub-Product Issue Count
1 Student loan Federal student loan servicing Dealing with your lender or servicer 363
2 Credit reporting Credit reporting Incorrect information on your report 165
3 Student loan Federal student loan servicing Struggling to repay your loan 92
4 Student loan Private student loan Dealing with your lender or servicer 87
5 Student loan Federal student loan servicing Incorrect information on your report 59
6 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 50
7 Debt collection Federal student loan debt Attempts to collect debt not owed 20
8 Student loan Private student loan Struggling to repay your loan 17
9 Student loan Federal student loan servicing Problem with a credit reporting company's investigation into an existing problem 16
10 Debt collection Federal student loan debt Written notification about debt 9
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/nelnet-inc