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Nelnet, Inc. — Overview
Nelnet, Inc. is rated overall in the bottom 37th percentile based on 1,918 customer complaints.

Statistics

Number of Complaints1,918 (3 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.5%
Resolutions Disputed by Customer5.8%
Complaints Resolved in Customer's Favor99.7%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
37th
percentile

Contact Information

Not Available

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Nelnet, Inc. — Summary

Nelnet, Inc. is ranked 259th out of 3,648 banks. That puts Nelnet in the bottom 37th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,918 complaints against Nelnet and 1,002,502 complaints total.

Of the 1,918 complaints again Nelnet, there have been 1,304 in the passed 18 months. Of those 1,304 complaints, 99.7% have been resolved in the customers favor, 5.8% have been disputed by the customer, and 99.5% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Nelnet, Inc. is graded in 3 categories of financial products they offer. The top 3 categories are Student Loan, Credit Reporting and Debt Collection.

Nelnet, Inc. is rated "C" in Student Loan; "A-" in Credit Reporting; and "A" in Debt Collection.

Click here to see Complete Nelnet Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Nelnet, Inc.. Click here to see all complaints against Nelnet.

# Product Sub-Product Issue Count
1 Student loan Federal student loan servicing Dealing with your lender or servicer 339
2 Student loan Federal student loan servicing Dealing with my lender or servicer 278
3 Credit reporting Credit reporting Incorrect information on your report 161
4 Student loan Private student loan Dealing with your lender or servicer 84
5 Student loan Federal student loan servicing Struggling to repay your loan 82
6 Student loan Federal student loan servicing Can't repay my loan 61
7 Student loan Federal student loan servicing Incorrect information on your report 51
8 Student loan Non-federal student loan Dealing with my lender or servicer 48
9 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 40
10 Student loan Private student loan Struggling to repay your loan 20
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/nelnet-inc