|Number of Complaints||943 (2 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.8%|
|Resolutions Disputed by Customer||1.6%|
|Complaints Resolved in Customer's Favor||99.6%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Netspend Corporation is ranked 203rd out of 3,688 banks. That puts Netspend in the top 51st percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 943 complaints against Netspend and 1,058,614 complaints total.
Of the 943 complaints again Netspend, there have been 378 in the passed 18 months. Of those 378 complaints, 99.6% have been resolved in the customers favor, 1.6% have been disputed by the customer, and 99.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Netspend Corporation is graded in 2 categories of financial products they offer. The top 3 categories are Credit Card, Prepaid Card and Bank Account or Service.
Click here to see Complete Netspend Report Card »
Below is the list of the top 10 complaint reasons against Netspend Corporation. Click here to see all complaints against Netspend.
|1||Credit card||General-purpose prepaid card||Problem with a purchase or transfer||62|
|2||Credit card||General-purpose prepaid card||Trouble using the card||47|
|3||Credit card||General-purpose prepaid card||Problem getting a card or closing an account||46|
|4||Credit card||General-purpose prepaid card||Unexpected or other fees||39|
|5||Credit card||General-purpose prepaid card||Advertising||19|
|6||Credit card||General-purpose credit card or charge card||Getting a credit card||18|
|7||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||15|
|8||Prepaid card||General purpose card||Unauthorized transactions/trans. issues||10|
|9||Checking or savings account||Checking account||Managing an account||8|
|10||Credit card||General-purpose credit card or charge card||Advertising and marketing, including promotional offers||8|