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Netspend Corporation — Overview
C Overall
Netspend Corporation is rated overall in the top 51th percentile based on 943 customer complaints.


Number of Complaints943 (2 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.8%
Resolutions Disputed by Customer1.6%
Complaints Resolved in Customer's Favor99.6%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Netspend Corporation — Summary

Netspend Corporation is ranked 203rd out of 3,688 banks. That puts Netspend in the top 51st percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 943 complaints against Netspend and 1,058,614 complaints total.

Of the 943 complaints again Netspend, there have been 378 in the passed 18 months. Of those 378 complaints, 99.6% have been resolved in the customers favor, 1.6% have been disputed by the customer, and 99.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Netspend Corporation is graded in 2 categories of financial products they offer. The top 3 categories are Credit Card, Prepaid Card and Bank Account or Service.

Netspend Corporation is rated "B-" in Credit Card; and "B" in Prepaid Card.

Click here to see Complete Netspend Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Netspend Corporation. Click here to see all complaints against Netspend.

# Product Sub-Product Issue Count
1 Credit card General-purpose prepaid card Problem with a purchase or transfer 62
2 Credit card General-purpose prepaid card Trouble using the card 47
3 Credit card General-purpose prepaid card Problem getting a card or closing an account 46
4 Credit card General-purpose prepaid card Unexpected or other fees 39
5 Credit card General-purpose prepaid card Advertising 19
6 Credit card General-purpose credit card or charge card Getting a credit card 18
7 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 15
8 Prepaid card General purpose card Unauthorized transactions/trans. issues 10
9 Checking or savings account Checking account Managing an account 8
10 Credit card General-purpose credit card or charge card Advertising and marketing, including promotional offers 8
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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