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New York Community Bank — Overview
B Overall
New York Community Bank is rated overall in the top 83nd percentile based on 463 customer complaints.


Number of Complaints463 (0 In Progress)
Complaints per $100K of Deposits1.75
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.2%
Complaints Resolved in Customer's Favor100.0%

Financial Report

EstablishedJanuary, 1859
FDIC Certificate #16022
Number of Branches230 (0 International)
Total Assets$46.2 Million
Total Deposits$26.5 Million
Total Equity Held$6.4 Million
Quarterly Net Income$0.1 Million

Contact Information

Cooperate Headquarters
615 Merrick Avenue
Westbury, NY 11590


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Other Names and Websites
Other Names (or Trade Names)
Queens County Savings
Roslyn Savings Bank
Richmond County Savings Bank
Garden State Community Bank
Amtrust Bank
Ohio Savings Bank
Deposit Accepted Websites

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

New York Community Bank — Summary

New York Community Bank is ranked 130th out of 3,688 banks. That puts New York Community Bank in the top 69th percentile and gives them an overall grade of "B". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 463 complaints against New York Community Bank and 1,058,614 complaints total.

Of the 463 complaints again New York Community Bank, there have been 62 in the passed 18 months. Of those 62 complaints, 100.0% have been resolved in the customers favor, 4.2% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, New York Community Bank has $26.5 million is customer deposits which means there are 1.75 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. New York Community Bank is graded in 0 categories of financial products they offer. The top 3 categories are Mortgage, Checking or Savings Account and Bank Account or Service.

New York Community Bank is rated

Click here to see Complete New York Community Bank Report Card »

Financial Summary

New York Community Bank was established and FDIC insured in January, 1859. Based on its asset concentration, this institution specializes in commercial lending. New York Community Bank has $46.2 Million is assets (45th overall) and holds $26.5 Million is customer deposits (54th overall).

New York Community Bank has 231 domestic offices and 0 foreign offices. Click here to see map of all offices.

Alternative names for this Institution include: Queens County Savings, Roslyn Savings Bank, Richmond County Savings Bank, Garden State Community Bank and Amtrust Bank.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against New York Community Bank. Click here to see all complaints against New York Community Bank.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 10
2 Checking or savings account Checking account Managing an account 5
3 Checking or savings account CD (Certificate of Deposit) Managing an account 5
4 Mortgage Other type of mortgage Trouble during payment process 4
5 Checking or savings account CD (Certificate of Deposit) Closing an account 3
6 Mortgage Home equity loan or line of credit (HELOC) Trouble during payment process 3
7 Checking or savings account Other banking product or service Managing an account 2
8 Bank account or service (CD) Certificate of deposit Account opening, closing, or management 2
9 Mortgage Conventional home mortgage Struggling to pay mortgage 2
10 Mortgage Other mortgage Loan servicing, payments, escrow account 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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