Grades are also broken down by the financial products offered be each institution. New York Community Bank is rated "A-" in Mortgages, and "A-" in Bank Account Services. Click on any of the financial products to see how New York Community Bank compares.
New York Community Bank has received 260 consumer complaints since December, 2011 – more than 96% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' New York Community Bank meets the 60-day response deadline more frequently than 63.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.8% of customers dispute New York Community Bank's response to complaints — better than 70.4% of other companies.
Most of New York Community Bank's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
New York Community Bank is primarily a savings institution with a commercial lending specialization. New York Community Bank is based in Westbury, New York and is the 30th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, New York Community Bank receives far more complaints than most other banks. New York Community Bank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||32|
|2||Mortgage||Other mortgage||Loan modification,collection,foreclosure||31|
|3||Bank account or service||Checking account||Account opening, closing, or management||31|
|4||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||27|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||22|
|6||Bank account or service||Checking account||Deposits and withdrawals||17|
|7||Bank account or service||Savings account||Account opening, closing, or management||14|
|8||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||14|
|9||Bank account or service||Other bank product/service||Account opening, closing, or management||13|
|10||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||8|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||247||246 (99.6%)||37 (15%)|
|2||Closed without relief||26||26 (100%)||3 (11.5%)|
|3||Closed with non-monetary relief||7||7 (100%)||1 (14.3%)|
|4||Closed with monetary relief||7||7 (100%)||0 (0%)|
|5||Closed with relief||5||5 (100%)||1 (20%)|
|6||Closed||1||1 (100%)||0 (0%)|