New York Community Bank

Report Card
A
Overall Grade
A-
Mortgages Grade
A-
Bank Account Services Grade
New York Community Bank is rated overall in the top 98 percentile (out of 100) based on 260 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits10.2
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer13.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNew York Community Bancorp, Inc.
EstablishedJanuary, 1859
FDIC InsuredJuly, 1943
FDIC Certificate #016022
Number of Branches248
Total Assets$44.6 Million (30th)
Total Deposits$25.6 Million (33rd)
Total Equity$5.4 Million (30th)
Quartarly Net Income$116.5 Thousand (29th)

Contact Information

Corporate Headquarters
615 Merrick Avenue
Westbury, NY 11590
United Statesflag
Website
http://www.mynycb.com
Data Summary
New York Community Bank logo

Grade Summary

Overall, New York Community Bank received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. New York Community Bank is rated "A-" in Mortgages, and "A-" in Bank Account Services. Click on any of the financial products to see how New York Community Bank compares.

Overview

New York Community Bank has received 260 consumer complaints since December, 2011 – more than 96% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' New York Community Bank meets the 60-day response deadline more frequently than 63.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.8% of customers dispute New York Community Bank's response to complaints — better than 70.4% of other companies.

Most of New York Community Bank's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

New York Community Bank is primarily a savings institution with a commercial lending specialization. New York Community Bank is based in Westbury, New York and is the 30th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, New York Community Bank receives far more complaints than most other banks. New York Community Bank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against New York Community Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan servicing, payments, escrow account32
2MortgageOther mortgageLoan modification,collection,foreclosure31
3Bank account or serviceChecking accountAccount opening, closing, or management31
4Bank account or service(CD) Certificate of depositAccount opening, closing, or management27
5MortgageOther mortgageLoan servicing, payments, escrow account22
6Bank account or serviceChecking accountDeposits and withdrawals17
7Bank account or serviceSavings accountAccount opening, closing, or management14
8MortgageConventional fixed mortgageLoan modification,collection,foreclosure14
9Bank account or serviceOther bank product/serviceAccount opening, closing, or management13
10MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure8
Responses From New York Community Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation247246 (99.6%)37 (15%)
2Closed without relief2626 (100%)3 (11.5%)
3Closed with non-monetary relief77 (100%)1 (14.3%)
4Closed with monetary relief77 (100%)0 (0%)
5Closed with relief55 (100%)1 (20%)
6Closed11 (100%)0 (0%)
Complaints over the Past Year