Nissan Motor Acceptance Corporation

Report Card
C
Overall Grade
B-
Debt Collection Grade
C-
Consumer Loans Grade
Nissan Motor Acceptance Corporation is rated overall in the bottom 25 percentile (out of 100) based on 207 customer complaints.

Statistics

Complaints Currently In-Progress12
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.5%
Resolutions Disputed by Customer25.6%
Average Time Until Resolution27 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Nissan Motor Acceptance Corporation logo

Grade Summary

Overall, Nissan Motor Acceptance Corporation received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Nissan Motor Acceptance Corporation is rated "B-" in Debt Collection, and "C-" in Consumer Loans. Click on any of the financial products to see how Nissan Motor Acceptance Corporation compares.

Overview

Nissan Motor Acceptance Corporation has received 207 consumer complaints since March, 2012 – more than 95% of other banks.

Of those complaints, 99.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Nissan Motor Acceptance Corporation meets the 60-day response deadline more frequently than 59% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 25.6% of customers dispute Nissan Motor Acceptance Corporation's response to complaints — worse than 81.5% of other companies.

Most of Nissan Motor Acceptance Corporation's customers complain about consumer loans with the primary issue being "managing the loan or lease."

Complaints by Product
Complaints by State
Complaints Against Nissan Motor Acceptance Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanVehicle loanManaging the loan or lease72
2Consumer loanVehicle leaseManaging the loan or lease59
3Consumer loanVehicle loanProblems when you are unable to pay27
4Consumer loanVehicle leaseTaking out the loan or lease19
5Consumer loanVehicle loanTaking out the loan or lease18
6Consumer loanVehicle loanShopping for a loan or lease17
7Consumer loanVehicle leaseProblems when you are unable to pay11
8Debt collectionAutoFalse statements or representation4
9Debt collectionAutoCont'd attempts collect debt not owed4
10Debt collectionAutoDisclosure verification of debt4
Responses From Nissan Motor Acceptance Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation248247 (99.6%)71 (28.6%)
2In progress1414 (100%)0 (0%)
3Closed33 (100%)2 (66.7%)
Complaints over the Past Year