Grades are also broken down by the financial products offered be each institution. Nissan Motor Acceptance Corporation is rated "B-" in Debt Collection, and "C-" in Consumer Loans. Click on any of the financial products to see how Nissan Motor Acceptance Corporation compares.
Nissan Motor Acceptance Corporation has received 207 consumer complaints since March, 2012 – more than 95% of other banks.
Of those complaints, 99.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Nissan Motor Acceptance Corporation meets the 60-day response deadline more frequently than 59% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 25.6% of customers dispute Nissan Motor Acceptance Corporation's response to complaints — worse than 81.5% of other companies.
Most of Nissan Motor Acceptance Corporation's customers complain about consumer loans with the primary issue being "managing the loan or lease."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Vehicle loan||Managing the loan or lease||72|
|2||Consumer loan||Vehicle lease||Managing the loan or lease||59|
|3||Consumer loan||Vehicle loan||Problems when you are unable to pay||27|
|4||Consumer loan||Vehicle lease||Taking out the loan or lease||19|
|5||Consumer loan||Vehicle loan||Taking out the loan or lease||18|
|6||Consumer loan||Vehicle loan||Shopping for a loan or lease||17|
|7||Consumer loan||Vehicle lease||Problems when you are unable to pay||11|
|8||Debt collection||Auto||False statements or representation||4|
|9||Debt collection||Auto||Cont'd attempts collect debt not owed||4|
|10||Debt collection||Auto||Disclosure verification of debt||4|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||248||247 (99.6%)||71 (28.6%)|
|2||In progress||14||14 (100%)||0 (0%)|
|3||Closed||3||3 (100%)||2 (66.7%)|