Northland Group, Inc.

Report Card
B
Overall Grade
B
Debt Collection Grade
Northland Group, Inc. is rated overall in the top 76 percentile (out of 100) based on 170 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.4%
Resolutions Disputed by Customer9.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Northland Group, Inc. logo

Grade Summary

Overall, Northland Group, Inc. received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Northland Group, and Inc. is rated "B" in Debt Collection. Click on any of the financial products to see how Northland Group, Inc. compares.

Overview

Northland Group, Inc. has received 170 consumer complaints since January, 2013 – more than 94% of other banks.

Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Northland Group, Inc. meets the 60-day response deadline more frequently than 57.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 9.4% of customers dispute Northland Group, Inc.'s response to complaints — better than 85.9% of other companies.

Most of Northland Group, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Northland Group, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCredit cardCont'd attempts collect debt not owed31
2Debt collectionCont'd attempts collect debt not owed22
3Debt collectionCredit cardCont'd attempts collect debt not owed16
4Debt collectionCredit cardDisclosure verification of debt16
5Debt collectionCredit cardCommunication tactics10
6Debt collectionCommunication tactics10
7Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed9
8Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed9
9Debt collectionDisclosure verification of debt8
10Debt collectionOther (phone, health club, etc.)Disclosure verification of debt7
Responses From Northland Group, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation151150 (99.3%)15 (9.9%)
2Closed with non-monetary relief5151 (100%)4 (7.8%)
3Closed33 (100%)0 (0%)
Complaints over the Past Year