Grades are also broken down by the financial products offered be each institution. Northland Group, and Inc. is rated "B" in Debt Collection. Click on any of the financial products to see how Northland Group, Inc. compares.
Northland Group, Inc. has received 170 consumer complaints since January, 2013 – more than 94% of other banks.
Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Northland Group, Inc. meets the 60-day response deadline more frequently than 57.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 9.4% of customers dispute Northland Group, Inc.'s response to complaints — better than 85.9% of other companies.
Most of Northland Group, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Credit card||Cont'd attempts collect debt not owed||31|
|2||Debt collection||Cont'd attempts collect debt not owed||22|
|3||Debt collection||Credit card||Cont'd attempts collect debt not owed||16|
|4||Debt collection||Credit card||Disclosure verification of debt||16|
|5||Debt collection||Credit card||Communication tactics||10|
|6||Debt collection||Communication tactics||10|
|7||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||9|
|8||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||9|
|9||Debt collection||Disclosure verification of debt||8|
|10||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||7|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||151||150 (99.3%)||15 (9.9%)|
|2||Closed with non-monetary relief||51||51 (100%)||4 (7.8%)|
|3||Closed||3||3 (100%)||0 (0%)|