Grades are also broken down by the financial products offered be each institution. Northstar Location Services, and LLC is rated "B+" in Debt Collection. Click on any of the financial products to see how Northstar Location Services, LLC compares.
Northstar Location Services, LLC has received 66 consumer complaints since July, 2013 – more than 89% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Northstar Location Services, LLC meets the 60-day response deadline more frequently than 88.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 9.1% of customers dispute Northstar Location Services, LLC's response to complaints — better than 87% of other companies.
Most of Northstar Location Services, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||23|
|2||Debt collection||Credit card||Improper contact or sharing of info||9|
|3||Debt collection||Communication tactics||8|
|4||Debt collection||Credit card||Communication tactics||6|
|5||Student loan||Non-federal student loan||Dealing with my lender or servicer||4|
|6||Debt collection||Credit card||Cont'd attempts collect debt not owed||4|
|7||Debt collection||Credit card||Cont'd attempts collect debt not owed||3|
|8||Debt collection||Improper contact or sharing of info||2|
|9||Debt collection||Non-federal student loan||Improper contact or sharing of info||2|
|10||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed||85||85 (100%)||8 (9.4%)|
|2||Closed with explanation||5||5 (100%)||1 (20%)|
|3||Closed with non-monetary relief||1||1 (100%)||0 (0%)|