Northstar Location Services, LLC

Report Card
A-
Overall Grade
B+
Debt Collection Grade
Northstar Location Services, LLC is rated overall in the top 91 percentile (out of 100) based on 66 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer9.1%
Average Time Until Resolution6 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Northstar Location Services, LLC logo

Grade Summary

Overall, Northstar Location Services, LLC received a grade of "A-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Northstar Location Services, and LLC is rated "B+" in Debt Collection. Click on any of the financial products to see how Northstar Location Services, LLC compares.

Overview

Northstar Location Services, LLC has received 66 consumer complaints since July, 2013 – more than 89% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Northstar Location Services, LLC meets the 60-day response deadline more frequently than 88.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 9.1% of customers dispute Northstar Location Services, LLC's response to complaints — better than 87% of other companies.

Most of Northstar Location Services, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Northstar Location Services, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed23
2Debt collectionCredit cardImproper contact or sharing of info9
3Debt collectionCommunication tactics8
4Debt collectionCredit cardCommunication tactics6
5Student loanNon-federal student loanDealing with my lender or servicer4
6Debt collectionCredit cardCont'd attempts collect debt not owed4
7Debt collectionCredit cardCont'd attempts collect debt not owed3
8Debt collectionImproper contact or sharing of info2
9Debt collectionNon-federal student loanImproper contact or sharing of info2
10Debt collectionOther (phone, health club, etc.)Disclosure verification of debt2
Responses From Northstar Location Services, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed8585 (100%)8 (9.4%)
2Closed with explanation55 (100%)1 (20%)
3Closed with non-monetary relief11 (100%)0 (0%)
Complaints over the Past Year