Grades are also broken down by the financial products offered be each institution. Northway Broker Ltd. is rated "F" in Payday Loans. Click on any of the financial products to see how Northway Broker Ltd. compares.
Northway Broker Ltd. has received 25 consumer complaints since October, 2013 – more than 79% of other banks.
Of those complaints, 92% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Northway Broker Ltd. meets the 60-day response deadline less frequently than 76.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20% of customers dispute Northway Broker Ltd.'s response to complaints — worse than 57.6% of other companies.
Most of Northway Broker Ltd.'s customers complain about payday loans with the primary issue being "can't contact lender."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Payday loan||Can't contact lender||7|
|2||Payday loan||Charged fees or interest I didn't expect||6|
|3||Debt collection||Payday loan||Communication tactics||2|
|4||Debt collection||Payday loan||Disclosure verification of debt||1|
|5||Payday loan||Received a loan I didn't apply for||1|
|6||Debt collection||Payday loan||Disclosure verification of debt||1|
|7||Debt collection||Payday loan||Cont'd attempts collect debt not owed||1|
|8||Debt collection||Payday loan||Cont'd attempts collect debt not owed||1|
|9||Debt collection||Other (phone, health club, etc.)||Improper contact or sharing of info||1|
|10||Debt collection||Payday loan||Communication tactics||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||13||11 (84.6%)||2 (15.4%)|
|2||Closed with monetary relief||11||11 (100%)||3 (27.3%)|
|3||Closed with non-monetary relief||1||1 (100%)||0 (0%)|
|4||Closed||1||1 (100%)||0 (0%)|