Northway Broker Ltd.

Report Card
C-
Overall Grade
F
Payday Loans Grade
Northway Broker Ltd. is rated overall in the bottom 16 percentile (out of 100) based on 25 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner92%
Resolutions Disputed by Customer20%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Northway Broker Ltd. logo

Grade Summary

Overall, Northway Broker Ltd. received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Northway Broker Ltd. is rated "F" in Payday Loans. Click on any of the financial products to see how Northway Broker Ltd. compares.

Overview

Northway Broker Ltd. has received 25 consumer complaints since October, 2013 – more than 79% of other banks.

Of those complaints, 92% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Northway Broker Ltd. meets the 60-day response deadline less frequently than 76.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20% of customers dispute Northway Broker Ltd.'s response to complaints — worse than 57.6% of other companies.

Most of Northway Broker Ltd.'s customers complain about payday loans with the primary issue being "can't contact lender."

Complaints by Product
Complaints by State
Complaints Against Northway Broker Ltd.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Payday loanCan't contact lender7
2Payday loanCharged fees or interest I didn't expect6
3Debt collectionPayday loanCommunication tactics2
4Debt collectionPayday loanDisclosure verification of debt1
5Payday loanReceived a loan I didn't apply for1
6Debt collectionPayday loanDisclosure verification of debt1
7Debt collectionPayday loanCont'd attempts collect debt not owed1
8Debt collectionPayday loanCont'd attempts collect debt not owed1
9Debt collectionOther (phone, health club, etc.)Improper contact or sharing of info1
10Debt collectionPayday loanCommunication tactics1
Responses From Northway Broker Ltd.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation1311 (84.6%)2 (15.4%)
2Closed with monetary relief1111 (100%)3 (27.3%)
3Closed with non-monetary relief11 (100%)0 (0%)
4Closed11 (100%)0 (0%)
Complaints over the Past Year