Grades are also broken down by the financial products offered be each institution. NRA Group, and LLC is rated "C-" in Debt Collection. Click on any of the financial products to see how NRA Group, LLC compares.
NRA Group, LLC has received 177 consumer complaints since July, 2013 – more than 94% of other banks.
Of those complaints, 84.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' NRA Group, LLC meets the 60-day response deadline less frequently than 87% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.5% of customers dispute NRA Group, LLC's response to complaints — better than 55.8% of other companies.
Most of NRA Group, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||33|
|2||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||29|
|3||Debt collection||Medical||Cont'd attempts collect debt not owed||29|
|4||Debt collection||Medical||Cont'd attempts collect debt not owed||27|
|5||Debt collection||Communication tactics||14|
|6||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||12|
|7||Debt collection||Medical||Disclosure verification of debt||8|
|8||Debt collection||Medical||Disclosure verification of debt||7|
|9||Debt collection||Medical||False statements or representation||7|
|10||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||5|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||135||105 (77.8%)||32 (23.7%)|
|2||Closed with non-monetary relief||79||63 (79.7%)||5 (6.3%)|
|3||Closed||22||18 (81.8%)||5 (22.7%)|