NRA Group, LLC

Report Card
C-
Overall Grade
C-
Debt Collection Grade
NRA Group, LLC is rated overall in the bottom 18 percentile (out of 100) based on 177 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner84.2%
Resolutions Disputed by Customer17.5%
Average Time Until Resolution53 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
NRA Group, LLC logo

Grade Summary

Overall, NRA Group, LLC received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. NRA Group, and LLC is rated "C-" in Debt Collection. Click on any of the financial products to see how NRA Group, LLC compares.

Overview

NRA Group, LLC has received 177 consumer complaints since July, 2013 – more than 94% of other banks.

Of those complaints, 84.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' NRA Group, LLC meets the 60-day response deadline less frequently than 87% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.5% of customers dispute NRA Group, LLC's response to complaints — better than 55.8% of other companies.

Most of NRA Group, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against NRA Group, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed33
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed29
3Debt collectionMedicalCont'd attempts collect debt not owed29
4Debt collectionMedicalCont'd attempts collect debt not owed27
5Debt collectionCommunication tactics14
6Debt collectionOther (phone, health club, etc.)Disclosure verification of debt12
7Debt collectionMedicalDisclosure verification of debt8
8Debt collectionMedicalDisclosure verification of debt7
9Debt collectionMedicalFalse statements or representation7
10Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed5
Responses From NRA Group, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation135105 (77.8%)32 (23.7%)
2Closed with non-monetary relief7963 (79.7%)5 (6.3%)
3Closed2218 (81.8%)5 (22.7%)
Complaints over the Past Year