Ocwen

Report Card
C-
Overall Grade
C
Mortgages Grade
C-
Debt Collection Grade
C+
Credit Reporting Grade
Ocwen is rated overall in the bottom 16 percentile (out of 100) based on 15,118 customer complaints.

Statistics

Complaints Currently In-Progress150
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.5%
Resolutions Disputed by Customer24%
Average Time Until Resolution35 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Ocwen logo

Grade Summary

Overall, Ocwen received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Ocwen is rated "C" in Mortgages, "C-" in Debt Collection, "C+" in Credit Reporting, and "C-" in Bank Account Services. Click on any of the financial products to see how Ocwen compares.

Overview

Ocwen has received 15,118 consumer complaints since December, 2011 – more than 99% of other banks.

Of those complaints, 97.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Ocwen meets the 60-day response deadline less frequently than 58.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24% of customers dispute Ocwen's response to complaints — worse than 75.8% of other companies.

Most of Ocwen's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Ocwen
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure3,930
2MortgageConventional fixed mortgageLoan servicing, payments, escrow account3,217
3MortgageConventional fixed mortgageLoan modification,collection,foreclosure2,320
4MortgageOther mortgageLoan servicing, payments, escrow account1,844
5MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure1,527
6MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account1,109
7MortgageOther mortgageOther480
8MortgageFHA mortgageLoan servicing, payments, escrow account377
9MortgageFHA mortgageLoan modification,collection,foreclosure373
10MortgageHome equity loan or line of creditLoan servicing, payments, escrow account220
Responses From Ocwen
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation14,82714,387 (97%)3,668 (24.7%)
2Closed without relief893861 (96.4%)241 (27%)
3Closed886836 (94.4%)222 (25.1%)
4Closed with non-monetary relief376372 (98.9%)51 (13.6%)
5Closed with monetary relief157156 (99.4%)29 (18.5%)
6Closed with relief135131 (97%)25 (18.5%)
7In progress8785 (97.7%)0 (0%)
8Untimely response30 (0%)0 (0%)
Complaints over the Past Year