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Ocwen Loan Servicing LLC — Overview
Ocwen Loan Servicing LLC is rated overall in the bottom 14th percentile based on 26,577 customer complaints.


Number of Complaints26,577 (38 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.9%
Complaints Resolved in Customer's Favor97.6%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Ocwen Loan Servicing LLC — Summary

Ocwen Loan Servicing LLC is ranked 366th out of 3,688 banks. That puts Ocwen Loan in the bottom 12th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 26,577 complaints against Ocwen Loan and 1,058,614 complaints total.

Of the 26,577 complaints again Ocwen Loan, there have been 2,952 in the passed 18 months. Of those 2,952 complaints, 97.6% have been resolved in the customers favor, 4.9% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Ocwen Loan Servicing LLC is graded in 3 categories of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Ocwen Loan Servicing LLC is rated "D" in Mortgage; "C-" in Credit Reporting; and "C-" in Debt Collection.

Click here to see Complete Ocwen Loan Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Ocwen Loan Servicing LLC. Click here to see all complaints against Ocwen Loan.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Struggling to pay mortgage 705
2 Mortgage Conventional home mortgage Trouble during payment process 547
3 Mortgage Other type of mortgage Struggling to pay mortgage 250
4 Mortgage Other type of mortgage Trouble during payment process 163
5 Credit reporting Credit reporting Incorrect information on your report 126
6 Mortgage FHA mortgage Struggling to pay mortgage 98
7 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 84
8 Mortgage FHA mortgage Trouble during payment process 68
9 Mortgage Conventional home mortgage Closing on a mortgage 64
10 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 59
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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