Grades are also broken down by the financial products offered be each institution. OneWest Bank is rated "D" in Mortgages, "B" in Debt Collection, and "C" in Bank Account Services. Click on any of the financial products to see how OneWest Bank compares.
OneWest Bank has received 1,217 consumer complaints since December, 2011 – more than 98% of other banks.
Of those complaints, 93.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' OneWest Bank meets the 60-day response deadline less frequently than 73.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 25.2% of customers dispute OneWest Bank's response to complaints — worse than 80.4% of other companies.
Most of OneWest Bank's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
OneWest Bank is primarily a commercial bank with a commercial lending specialization. OneWest Bank is based in Pasadena, California and is the 46th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, OneWest Bank receives far more complaints than most other banks. OneWest Bank recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||386|
|2||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||176|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||115|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||105|
|5||Mortgage||Reverse mortgage||Loan modification,collection,foreclosure||92|
|6||Mortgage||Reverse mortgage||Loan servicing, payments, escrow account||63|
|7||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||48|
|8||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||46|
|10||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||24|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||940||888 (94.5%)||239 (25.4%)|
|2||Closed without relief||183||152 (83.1%)||55 (30.1%)|
|3||Closed||83||77 (92.8%)||17 (20.5%)|
|4||Closed with non-monetary relief||70||67 (95.7%)||15 (21.4%)|
|5||Closed with relief||20||18 (90%)||3 (15%)|
|6||Closed with monetary relief||17||16 (94.1%)||1 (5.9%)|
|7||In progress||3||3 (100%)||0 (0%)|