ONLINE Information Services, Inc.

Report Card
B
Overall Grade
B-
Debt Collection Grade
ONLINE Information Services, Inc. is rated overall in the top 78 percentile (out of 100) based on 69 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.6%
Resolutions Disputed by Customer4.3%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
ONLINE Information Services, Inc. logo

Grade Summary

Overall, ONLINE Information Services, Inc. received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. ONLINE Information Services, and Inc. is rated "B-" in Debt Collection. Click on any of the financial products to see how ONLINE Information Services, Inc. compares.

Overview

ONLINE Information Services, Inc. has received 69 consumer complaints since November, 2013 – more than 90% of other banks.

Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' ONLINE Information Services, Inc. meets the 60-day response deadline less frequently than 50.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 4.3% of customers dispute ONLINE Information Services, Inc.'s response to complaints — better than 97% of other companies.

Most of ONLINE Information Services, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against ONLINE Information Services, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed17
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed12
3Debt collectionOther (phone, health club, etc.)Disclosure verification of debt9
4Debt collectionMedicalCont'd attempts collect debt not owed8
5Debt collectionMedicalDisclosure verification of debt6
6Debt collectionCont'd attempts collect debt not owed6
7Credit reportingIncorrect information on credit report4
8Debt collectionOther (phone, health club, etc.)Disclosure verification of debt4
9Debt collectionDisclosure verification of debt4
10Debt collectionMedicalCont'd attempts collect debt not owed4
Responses From ONLINE Information Services, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation112111 (99.1%)17 (15.2%)
Complaints over the Past Year