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Online Information Services, Inc. — Overview
B- Overall
Online Information Services, Inc. is rated overall in the top 64rd percentile based on 403 customer complaints.

Statistics

Number of Complaints403 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.7%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
64rd
percentile

Contact Information

Not Available

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Online Information Services, Inc. — Summary

Online Information Services, Inc. is ranked 149th out of 3,688 banks. That puts Online Information Services in the top 64th percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 403 complaints against Online Information Services and 1,058,614 complaints total.

Of the 403 complaints again Online Information Services, there have been 162 in the passed 18 months. Of those 162 complaints, 100.0% have been resolved in the customers favor, 4.7% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Online Information Services, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Consumer Loan.

Online Information Services, Inc. is rated "B" in Debt Collection.

Click here to see Complete Online Information Services Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Online Information Services, Inc.. Click here to see all complaints against Online Information Services.

# Product Sub-Product Issue Count
1 Debt collection Other debt Attempts to collect debt not owed 36
2 Debt collection Other debt Written notification about debt 25
3 Credit reporting Credit reporting Incorrect information on your report 12
4 Debt collection Medical debt Attempts to collect debt not owed 10
5 Debt collection Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed 8
6 Debt collection Medical debt Written notification about debt 7
7 Debt collection I do not know Attempts to collect debt not owed 6
8 Debt collection I do not know Written notification about debt 5
9 Debt collection Other debt Communication tactics 5
10 Debt collection Other (i.e. phone, health club, etc.) Disclosure verification of debt 5
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/online-information-services-inc