Online Information Services BankRank.org
|Number of Complaints||403 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||4.7%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Online Information Services, Inc. is ranked 149th out of 3,688 banks. That puts Online Information Services in the top 64th percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 403 complaints against Online Information Services and 1,058,614 complaints total.
Of the 403 complaints again Online Information Services, there have been 86 in the passed 18 months. Of those 86 complaints, 100.0% have been resolved in the customers favor, 4.7% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Online Information Services, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Consumer Loan.
Online Information Services, Inc. is rated "B" in Debt Collection.
Click here to see Complete Online Information Services Report Card »
Below is the list of the top 10 complaint reasons against Online Information Services, Inc.. Click here to see all complaints against Online Information Services.
|1||Debt collection||Other debt||Attempts to collect debt not owed||24|
|2||Credit reporting||Credit reporting||Incorrect information on your report||12|
|3||Debt collection||Other debt||Written notification about debt||11|
|4||Debt collection||Medical debt||Attempts to collect debt not owed||7|
|5||Debt collection||Medical debt||Written notification about debt||5|
|6||Debt collection||I do not know||Written notification about debt||4|
|7||Debt collection||I do not know||Attempts to collect debt not owed||4|
|8||Debt collection||Other debt||False statements or representation||3|
|9||Debt collection||Medical debt||Took or threatened to take negative or legal action||2|
|10||Debt collection||I do not know||Communication tactics||2|