Optimum Outcomes, Inc.

Report Card
C-
Overall Grade
C-
Debt Collection Grade
Optimum Outcomes, Inc. is rated overall in the bottom 19 percentile (out of 100) based on 62 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner87.1%
Resolutions Disputed by Customer17.7%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Optimum Outcomes, Inc. logo

Grade Summary

Overall, Optimum Outcomes, Inc. received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Optimum Outcomes, and Inc. is rated "C-" in Debt Collection. Click on any of the financial products to see how Optimum Outcomes, Inc. compares.

Overview

Optimum Outcomes, Inc. has received 62 consumer complaints since December, 2013 – more than 89% of other banks.

Of those complaints, 87.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Optimum Outcomes, Inc. meets the 60-day response deadline less frequently than 83.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.7% of customers dispute Optimum Outcomes, Inc.'s response to complaints — better than 54.9% of other companies.

Most of Optimum Outcomes, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Optimum Outcomes, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionMedicalCont'd attempts collect debt not owed18
2Debt collectionMedicalCont'd attempts collect debt not owed15
3Debt collectionCont'd attempts collect debt not owed9
4Debt collectionMedicalCommunication tactics9
5Debt collectionMedicalDisclosure verification of debt8
6Debt collectionMedicalDisclosure verification of debt7
7Debt collectionMedicalFalse statements or representation5
8Debt collectionMedicalCommunication tactics4
9Debt collectionCommunication tactics3
10Debt collectionMedicalDisclosure verification of debt2
Responses From Optimum Outcomes, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation9183 (91.2%)20 (22%)
Complaints over the Past Year