Grades are also broken down by the financial products offered be each institution. Optimum Outcomes, and Inc. is rated "C-" in Debt Collection. Click on any of the financial products to see how Optimum Outcomes, Inc. compares.
Optimum Outcomes, Inc. has received 62 consumer complaints since December, 2013 – more than 89% of other banks.
Of those complaints, 87.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Optimum Outcomes, Inc. meets the 60-day response deadline less frequently than 83.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.7% of customers dispute Optimum Outcomes, Inc.'s response to complaints — better than 54.9% of other companies.
Most of Optimum Outcomes, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Medical||Cont'd attempts collect debt not owed||18|
|2||Debt collection||Medical||Cont'd attempts collect debt not owed||15|
|3||Debt collection||Cont'd attempts collect debt not owed||9|
|4||Debt collection||Medical||Communication tactics||9|
|5||Debt collection||Medical||Disclosure verification of debt||8|
|6||Debt collection||Medical||Disclosure verification of debt||7|
|7||Debt collection||Medical||False statements or representation||5|
|8||Debt collection||Medical||Communication tactics||4|
|9||Debt collection||Communication tactics||3|
|10||Debt collection||Medical||Disclosure verification of debt||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||91||83 (91.2%)||20 (22%)|