Pacific Union BankRank.org
|Number of Complaints||315 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||92.7%|
|Resolutions Disputed by Customer||2.7%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Pacific Union Financial, LLC is ranked 120th out of 3,688 banks. That puts Pacific Union in the top 71st percentile and gives them an overall grade of "B". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 315 complaints against Pacific Union and 1,058,614 complaints total.
Of the 315 complaints again Pacific Union, there have been 99 in the passed 18 months. Of those 99 complaints, 100.0% have been resolved in the customers favor, 2.7% have been disputed by the customer, and 92.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Pacific Union Financial, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.
Pacific Union Financial, LLC is rated "A-" in Mortgage.
Click here to see Complete Pacific Union Report Card »
Below is the list of the top 10 complaint reasons against Pacific Union Financial, LLC. Click here to see all complaints against Pacific Union.
|1||Mortgage||FHA mortgage||Struggling to pay mortgage||24|
|2||Mortgage||FHA mortgage||Trouble during payment process||20|
|3||Mortgage||VA mortgage||Trouble during payment process||14|
|4||Mortgage||Conventional home mortgage||Struggling to pay mortgage||9|
|5||Mortgage||Conventional home mortgage||Trouble during payment process||8|
|6||Mortgage||Other type of mortgage||Trouble during payment process||4|
|7||Mortgage||VA mortgage||Struggling to pay mortgage||3|
|8||Mortgage||FHA mortgage||Applying for a mortgage or refinancing an existing mortgage||3|
|9||Mortgage||Other type of mortgage||Struggling to pay mortgage||2|
|10||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||2|