Grades are also broken down by the financial products offered be each institution. Pacific Union Financial, and LLC is rated "B-" in Mortgages. Click on any of the financial products to see how Pacific Union Financial, LLC compares.
Pacific Union Financial, LLC has received 38 consumer complaints since November, 2012 – more than 84% of other banks.
Of those complaints, 97.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Pacific Union Financial, LLC meets the 60-day response deadline less frequently than 59.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.1% of customers dispute Pacific Union Financial, LLC's response to complaints — worse than 61.9% of other companies.
Most of Pacific Union Financial, LLC's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||20|
|2||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||10|
|3||Mortgage||Other mortgage||Loan servicing, payments, escrow account||7|
|4||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||6|
|5||Mortgage||VA mortgage||Loan servicing, payments, escrow account||4|
|6||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||2|
|7||Mortgage||Other mortgage||Loan modification,collection,foreclosure||2|
|8||Debt collection||Mortgage||Disclosure verification of debt||1|
|9||Mortgage||Conventional fixed mortgage||Credit decision / Underwriting||1|
|10||Mortgage||Conventional fixed mortgage||Settlement process and costs||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||58||56 (96.6%)||8 (13.8%)|