Pacific Union Financial, LLC

Report Card
C
Overall Grade
B-
Mortgages Grade
Pacific Union Financial, LLC is rated overall in the bottom 26 percentile (out of 100) based on 38 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.4%
Resolutions Disputed by Customer21.1%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Pacific Union Financial, LLC logo

Grade Summary

Overall, Pacific Union Financial, LLC received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Pacific Union Financial, and LLC is rated "B-" in Mortgages. Click on any of the financial products to see how Pacific Union Financial, LLC compares.

Overview

Pacific Union Financial, LLC has received 38 consumer complaints since November, 2012 – more than 84% of other banks.

Of those complaints, 97.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Pacific Union Financial, LLC meets the 60-day response deadline less frequently than 59.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.1% of customers dispute Pacific Union Financial, LLC's response to complaints — worse than 61.9% of other companies.

Most of Pacific Union Financial, LLC's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Pacific Union Financial, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageFHA mortgageLoan servicing, payments, escrow account20
2MortgageFHA mortgageLoan modification,collection,foreclosure10
3MortgageOther mortgageLoan servicing, payments, escrow account7
4MortgageConventional fixed mortgageLoan servicing, payments, escrow account6
5MortgageVA mortgageLoan servicing, payments, escrow account4
6MortgageConventional fixed mortgageApplication, originator, mortgage broker2
7MortgageOther mortgageLoan modification,collection,foreclosure2
8Debt collectionMortgageDisclosure verification of debt1
9MortgageConventional fixed mortgageCredit decision / Underwriting1
10MortgageConventional fixed mortgageSettlement process and costs1
Responses From Pacific Union Financial, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation5856 (96.6%)8 (13.8%)
Complaints over the Past Year