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Pacific Union Financial, LLC — Overview
B Overall
Pacific Union Financial, LLC is rated overall in the top 70th percentile based on 315 customer complaints.


Number of Complaints315 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner92.7%
Resolutions Disputed by Customer2.7%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Pacific Union Financial, LLC — Summary

Pacific Union Financial, LLC is ranked 120th out of 3,688 banks. That puts Pacific Union in the top 71st percentile and gives them an overall grade of "B". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 315 complaints against Pacific Union and 1,058,614 complaints total.

Of the 315 complaints again Pacific Union, there have been 146 in the passed 18 months. Of those 146 complaints, 100.0% have been resolved in the customers favor, 2.7% have been disputed by the customer, and 92.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Pacific Union Financial, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Pacific Union Financial, LLC is rated "A-" in Mortgage.

Click here to see Complete Pacific Union Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Pacific Union Financial, LLC. Click here to see all complaints against Pacific Union.

# Product Sub-Product Issue Count
1 Mortgage FHA mortgage Struggling to pay mortgage 27
2 Mortgage FHA mortgage Trouble during payment process 25
3 Mortgage VA mortgage Trouble during payment process 18
4 Mortgage Conventional home mortgage Struggling to pay mortgage 11
5 Mortgage Conventional home mortgage Trouble during payment process 10
6 Mortgage FHA mortgage Loan servicing, payments, escrow account 7
7 Mortgage FHA mortgage Applying for a mortgage or refinancing an existing mortgage 5
8 Mortgage Other type of mortgage Trouble during payment process 5
9 Mortgage FHA mortgage Loan modification,collection,foreclosure 4
10 Mortgage VA mortgage Struggling to pay mortgage 4
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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