PayPal

Report Card
B-
Overall Grade
B-
Debt Collection Grade
C
Credit Cards Grade
C-
Bank Account Services Grade
PayPal is rated overall in the top 58 percentile (out of 100) based on 804 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.1%
Resolutions Disputed by Customer17.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
PayPal logo

Grade Summary

Overall, PayPal received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. PayPal is rated "B-" in Debt Collection, "C" in Credit Cards, "C-" in Bank Account Services, and "B-" in Consumer Loans. Click on any of the financial products to see how PayPal compares.

Overview

PayPal has received 804 consumer complaints since April, 2013 – more than 98% of other banks.

Of those complaints, 99.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' PayPal meets the 60-day response deadline more frequently than 54.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.4% of customers dispute PayPal's response to complaints — better than 56.2% of other companies.

Most of PayPal's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

Complaints by Product
Complaints by State
Complaints Against PayPal
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceOther bank product/serviceAccount opening, closing, or management95
2Bank account or serviceOther bank product/serviceMaking/receiving payments, sending money94
3Money transfersDomestic (US) money transferOther transaction issues81
4Money transfersDomestic (US) money transferFraud or scam75
5Credit cardBilling disputes50
6Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed45
7Credit cardUnsolicited issuance of credit card45
8Bank account or serviceOther bank product/serviceDeposits and withdrawals43
9Prepaid cardMobile walletManaging, opening, or closing account41
10Money transfersInternational money transferFraud or scam34
Responses From PayPal
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation632626 (99.1%)166 (26.3%)
2Closed with monetary relief315313 (99.4%)27 (8.6%)
3Closed with non-monetary relief239236 (98.7%)21 (8.8%)
4Closed66 (100%)1 (16.7%)
Complaints over the Past Year