Paypal Holdings BankRank.org
|Number of Complaints||3,991 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||10.0%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Paypal Holdings Inc. is ranked 148th out of 3,672 banks. That puts Paypal Holdings in the top 64rd percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 3,991 complaints against Paypal Holdings and 979,456 complaints total.
Of the 3,991 complaints again Paypal Holdings, there have been 1,305 in the passed 18 months. Of those 1,305 complaints, 100.0% have been resolved in the customers favor, 10.0% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Paypal Holdings Inc. is graded in 5 categories of financial products they offer. The top 3 categories are Money Transfers, Bank Account or Service and Credit Card.
Click here to see Complete Paypal Holdings Report Card »
Below is the list of the top 10 complaint reasons against Paypal Holdings Inc.. Click here to see all complaints against Paypal Holdings.
|1||Money transfers||Mobile or digital wallet||Unauthorized transactions or other transaction problem||109|
|2||Money transfers||Mobile or digital wallet||Managing, opening, or closing your mobile wallet account||84|
|3||Money transfers||Domestic (US) money transfer||Other transaction issues||64|
|4||Money transfers||Mobile or digital wallet||Fraud or scam||63|
|5||Money transfers||Domestic (US) money transfer||Money was not available when promised||61|
|6||Money transfers||Domestic (US) money transfer||Fraud or scam||59|
|7||Bank account or service||Other bank product/service||Making/receiving payments, sending money||54|
|8||Money transfers||Domestic (US) money transfer||Other transaction problem||52|
|9||Bank account or service||Other bank product/service||Account opening, closing, or management||47|
|10||Money transfers||International money transfer||Fraud or scam||43|