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Paypal Holdings Inc. — Overview
Paypal Holdings Inc. is rated overall in the top 55th percentile based on 4,250 customer complaints.


Number of Complaints4,250 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer4.5%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Paypal Holdings Inc. — Summary

Paypal Holdings Inc. is ranked 186th out of 3,688 banks. That puts Paypal Holdings in the top 55th percentile and gives them an overall grade of "C+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,250 complaints against Paypal Holdings and 1,058,614 complaints total.

Of the 4,250 complaints again Paypal Holdings, there have been 428 in the passed 18 months. Of those 428 complaints, 100.0% have been resolved in the customers favor, 4.5% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Paypal Holdings Inc. is graded in 6 categories of financial products they offer. The top 3 categories are Money Transfers, Debt Collection and Bank Account or Service.

Paypal Holdings Inc. is rated "C+" in Money Transfers; "A" in Debt Collection; "C-" in Bank Account or Service; "B-" in Credit Card; "C+" in Checking or Savings Account; and "C" in Prepaid Card.

Click here to see Complete Paypal Holdings Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Paypal Holdings Inc.. Click here to see all complaints against Paypal Holdings.

# Product Sub-Product Issue Count
1 Money transfers Mobile or digital wallet Unauthorized transactions or other transaction problem 84
2 Money transfers Mobile or digital wallet Fraud or scam 39
3 Money transfers Mobile or digital wallet Managing, opening, or closing your mobile wallet account 38
4 Money transfers Domestic (US) money transfer Fraud or scam 25
5 Money transfers Domestic (US) money transfer Other transaction problem 21
6 Money transfers Virtual currency Money was not available when promised 16
7 Money transfers Domestic (US) money transfer Money was not available when promised 15
8 Money transfers Virtual currency Other transaction problem 14
9 Debt collection Other debt Attempts to collect debt not owed 13
10 Checking or savings account Other banking product or service Managing an account 12
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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