Paypal Holdings BankRank.org
|Number of Complaints||4,250 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.9%|
|Resolutions Disputed by Customer||4.5%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Paypal Holdings Inc. is ranked 186th out of 3,688 banks. That puts Paypal Holdings in the top 55th percentile and gives them an overall grade of "C+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,250 complaints against Paypal Holdings and 1,058,614 complaints total.
Of the 4,250 complaints again Paypal Holdings, there have been 697 in the passed 18 months. Of those 697 complaints, 100.0% have been resolved in the customers favor, 4.5% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Paypal Holdings Inc. is graded in 6 categories of financial products they offer. The top 3 categories are Money Transfers, Debt Collection and Bank Account or Service.
Click here to see Complete Paypal Holdings Report Card »
Below is the list of the top 10 complaint reasons against Paypal Holdings Inc.. Click here to see all complaints against Paypal Holdings.
|1||Money transfers||Mobile or digital wallet||Unauthorized transactions or other transaction problem||125|
|2||Money transfers||Mobile or digital wallet||Managing, opening, or closing your mobile wallet account||70|
|3||Money transfers||Mobile or digital wallet||Fraud or scam||63|
|4||Money transfers||Domestic (US) money transfer||Other transaction problem||48|
|5||Money transfers||Domestic (US) money transfer||Fraud or scam||33|
|6||Money transfers||Virtual currency||Other transaction problem||28|
|7||Money transfers||Domestic (US) money transfer||Money was not available when promised||27|
|8||Money transfers||Virtual currency||Money was not available when promised||27|
|9||Debt collection||Other debt||Attempts to collect debt not owed||23|
|10||Money transfers||Virtual currency||Fraud or scam||16|