Penn Credit Corporation

Report Card
B
Overall Grade
B
Debt Collection Grade
Penn Credit Corporation is rated overall in the top 80 percentile (out of 100) based on 183 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer16.9%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Penn Credit Corporation logo

Grade Summary

Overall, Penn Credit Corporation received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Penn Credit Corporation is rated "B" in Debt Collection. Click on any of the financial products to see how Penn Credit Corporation compares.

Overview

Penn Credit Corporation has received 183 consumer complaints since June, 2013 – more than 94% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Penn Credit Corporation meets the 60-day response deadline more frequently than 92.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.9% of customers dispute Penn Credit Corporation's response to complaints — better than 57.4% of other companies.

Most of Penn Credit Corporation's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Penn Credit Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed47
2Debt collectionCommunication tactics42
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed33
4Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed20
5Debt collectionOther (phone, health club, etc.)Disclosure verification of debt11
6Debt collectionOther (phone, health club, etc.)Communication tactics11
7Debt collectionMedicalCont'd attempts collect debt not owed10
8Debt collectionOther (phone, health club, etc.)False statements or representation9
9Debt collectionOther (phone, health club, etc.)Disclosure verification of debt6
10Debt collectionDisclosure verification of debt4
Responses From Penn Credit Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation234234 (100%)40 (17.1%)
2Closed with non-monetary relief22 (100%)0 (0%)
3In progress22 (100%)0 (0%)
Complaints over the Past Year