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Pennymac Loan Services, Llc. — Overview
D- Overall
Pennymac Loan Services, Llc. is rated overall in the bottom 14th percentile based on 1,538 customer complaints.

Statistics

Number of Complaints1,538 (5 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.8%
Resolutions Disputed by Customer4.5%
Complaints Resolved in Customer's Favor98.9%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
14th
percentile

Contact Information

Not Available

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Pennymac Loan Services, Llc. — Summary

Pennymac Loan Services, Llc. is ranked 363rd out of 3,688 banks. That puts Pennymac Loan Services in the bottom 13th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,538 complaints against Pennymac Loan Services and 1,058,614 complaints total.

Of the 1,538 complaints again Pennymac Loan Services, there have been 406 in the passed 18 months. Of those 406 complaints, 98.9% have been resolved in the customers favor, 4.5% have been disputed by the customer, and 99.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Pennymac Loan Services, Llc. is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Pennymac Loan Services, Llc. is rated "C-" in Mortgage.

Click here to see Complete Pennymac Loan Services Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Pennymac Loan Services, Llc.. Click here to see all complaints against Pennymac Loan Services.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 66
2 Mortgage FHA mortgage Trouble during payment process 52
3 Mortgage FHA mortgage Struggling to pay mortgage 45
4 Mortgage Conventional home mortgage Struggling to pay mortgage 38
5 Mortgage VA mortgage Trouble during payment process 28
6 Mortgage Other type of mortgage Struggling to pay mortgage 25
7 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 17
8 Mortgage Other type of mortgage Trouble during payment process 15
9 Mortgage FHA mortgage Loan modification,collection,foreclosure 12
10 Credit reporting Credit reporting Incorrect information on your report 11
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/pennymac-loan-services-llc