PennyMac Loan Services, LLC

Report Card
B-
Overall Grade
B-
Mortgages Grade
PennyMac Loan Services, LLC is rated overall in the top 55 percentile (out of 100) based on 389 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.4%
Resolutions Disputed by Customer14.9%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
PennyMac Loan Services, LLC logo

Grade Summary

Overall, PennyMac Loan Services, LLC received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. PennyMac Loan Services, and LLC is rated "B-" in Mortgages. Click on any of the financial products to see how PennyMac Loan Services, LLC compares.

Overview

PennyMac Loan Services, LLC has received 389 consumer complaints since January, 2012 – more than 97% of other banks.

Of those complaints, 97.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' PennyMac Loan Services, LLC meets the 60-day response deadline less frequently than 58.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14.9% of customers dispute PennyMac Loan Services, LLC's response to complaints — better than 66.4% of other companies.

Most of PennyMac Loan Services, LLC's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against PennyMac Loan Services, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure105
2MortgageConventional fixed mortgageLoan servicing, payments, escrow account93
3MortgageFHA mortgageLoan servicing, payments, escrow account68
4MortgageConventional fixed mortgageLoan modification,collection,foreclosure52
5MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure49
6MortgageOther mortgageLoan servicing, payments, escrow account40
7MortgageFHA mortgageLoan modification,collection,foreclosure31
8MortgageVA mortgageLoan servicing, payments, escrow account19
9MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account8
10MortgageOther mortgageOther7
Responses From PennyMac Loan Services, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation459450 (98%)80 (17.4%)
2Closed with non-monetary relief4140 (97.6%)3 (7.3%)
3Closed with monetary relief1212 (100%)2 (16.7%)
4Closed66 (100%)3 (50%)
5In progress11 (100%)0 (0%)
Complaints over the Past Year