Pennymac Loan Services BankRank.org
|Number of Complaints||1,538 (5 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.8%|
|Resolutions Disputed by Customer||4.5%|
|Complaints Resolved in Customer's Favor||98.9%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Pennymac Loan Services, Llc. is ranked 363rd out of 3,688 banks. That puts Pennymac Loan Services in the bottom 13th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,538 complaints against Pennymac Loan Services and 1,058,614 complaints total.
Of the 1,538 complaints again Pennymac Loan Services, there have been 463 in the passed 18 months. Of those 463 complaints, 98.9% have been resolved in the customers favor, 4.5% have been disputed by the customer, and 99.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Pennymac Loan Services, Llc. is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.
Pennymac Loan Services, Llc. is rated "C-" in Mortgage.
Click here to see Complete Pennymac Loan Services Report Card »
Below is the list of the top 10 complaint reasons against Pennymac Loan Services, Llc.. Click here to see all complaints against Pennymac Loan Services.
|1||Mortgage||Conventional home mortgage||Trouble during payment process||66|
|2||Mortgage||FHA mortgage||Trouble during payment process||52|
|3||Mortgage||FHA mortgage||Struggling to pay mortgage||45|
|4||Mortgage||Conventional home mortgage||Struggling to pay mortgage||38|
|5||Mortgage||VA mortgage||Trouble during payment process||28|
|6||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||27|
|7||Mortgage||Other type of mortgage||Struggling to pay mortgage||25|
|8||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||22|
|9||Mortgage||Other type of mortgage||Trouble during payment process||15|
|10||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||15|