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Pennymac Loan Services, Llc. — Report Card
D- Overall
Based on 463 "Overall" complaints:
99.78% Timely (48th percentile)
98.92% Resolved in Customers Favor (31st percentile)
95.46% Timely (24rd percentile)
C- #1: Mortgage
Based on 431 "Mortgage" complaints:
99.77% Timely (39th percentile)
98.84% Resolved in Customers Favor (51st percentile)
95.36% Timely (39th percentile)

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Source: https://www.bankrank.org/banks/pennymac-loan-services-llc/report-card