Grades are also broken down by the financial products offered be each institution. Pentagon FCU is rated "B-" in Mortgages, "C" in Credit Cards, "F" in Bank Account Services, and "C" in Consumer Loans. Click on any of the financial products to see how Pentagon FCU compares.
Pentagon FCU has received 303 consumer complaints since December, 2011 – more than 96% of other banks.
Of those complaints, 98.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Pentagon FCU meets the 60-day response deadline less frequently than 52.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.1% of customers dispute Pentagon FCU's response to complaints — worse than 62.1% of other companies.
Most of Pentagon FCU's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||20|
|2||Bank account or service||Other bank product/service||Account opening, closing, or management||18|
|3||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||17|
|4||Credit card||Billing disputes||16|
|5||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||15|
|6||Mortgage||Conventional adjustable mortgage (ARM)||Application, originator, mortgage broker||12|
|7||Mortgage||Other mortgage||Application, originator, mortgage broker||12|
|9||Consumer loan||Vehicle loan||Managing the loan or lease||10|
|10||Credit card||Closing/Cancelling account||9|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||213||211 (99.1%)||62 (29.1%)|
|2||Closed with non-monetary relief||58||55 (94.8%)||3 (5.2%)|
|3||Closed with monetary relief||56||55 (98.2%)||6 (10.7%)|
|4||Closed without relief||17||17 (100%)||3 (17.6%)|
|5||Closed with relief||8||8 (100%)||0 (0%)|
|6||In progress||1||1 (100%)||0 (0%)|
|7||Closed||1||1 (100%)||0 (0%)|