Pentagon FCU

Report Card
C
Overall Grade
B-
Mortgages Grade
C
Credit Cards Grade
F
Bank Account Services Grade
Pentagon FCU is rated overall in the bottom 30 percentile (out of 100) based on 303 customer complaints.

Statistics

Complaints Currently In-Progress5
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.3%
Resolutions Disputed by Customer21.1%
Average Time Until Resolution27 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Pentagon FCU logo

Grade Summary

Overall, Pentagon FCU received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Pentagon FCU is rated "B-" in Mortgages, "C" in Credit Cards, "F" in Bank Account Services, and "C" in Consumer Loans. Click on any of the financial products to see how Pentagon FCU compares.

Overview

Pentagon FCU has received 303 consumer complaints since December, 2011 – more than 96% of other banks.

Of those complaints, 98.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Pentagon FCU meets the 60-day response deadline less frequently than 52.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.1% of customers dispute Pentagon FCU's response to complaints — worse than 62.1% of other companies.

Most of Pentagon FCU's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

Complaints by Product
Complaints by State
Complaints Against Pentagon FCU
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management20
2Bank account or serviceOther bank product/serviceAccount opening, closing, or management18
3Bank account or service(CD) Certificate of depositAccount opening, closing, or management17
4Credit cardBilling disputes16
5MortgageConventional fixed mortgageApplication, originator, mortgage broker15
6MortgageConventional adjustable mortgage (ARM)Application, originator, mortgage broker12
7MortgageOther mortgageApplication, originator, mortgage broker12
8Credit cardRewards12
9Consumer loanVehicle loanManaging the loan or lease10
10Credit cardClosing/Cancelling account9
Responses From Pentagon FCU
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation213211 (99.1%)62 (29.1%)
2Closed with non-monetary relief5855 (94.8%)3 (5.2%)
3Closed with monetary relief5655 (98.2%)6 (10.7%)
4Closed without relief1717 (100%)3 (17.6%)
5Closed with relief88 (100%)0 (0%)
6In progress11 (100%)0 (0%)
7Closed11 (100%)0 (0%)
Complaints over the Past Year