Pentagon Federal Credit Union BankRank.org
|Number of Complaints||898 (6 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||2.8%|
|Complaints Resolved in Customer's Favor||98.2%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Pentagon Federal Credit Union is ranked 271st out of 3,688 banks. That puts Pentagon Federal Credit Union in the bottom 35th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 898 complaints against Pentagon Federal Credit Union and 1,058,614 complaints total.
Of the 898 complaints again Pentagon Federal Credit Union, there have been 326 in the passed 18 months. Of those 326 complaints, 98.2% have been resolved in the customers favor, 2.8% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Pentagon Federal Credit Union is graded in 2 categories of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Checking or Savings Account.
Click here to see Complete Pentagon Federal Credit Union Report Card »
Below is the list of the top 10 complaint reasons against Pentagon Federal Credit Union. Click here to see all complaints against Pentagon Federal Credit Union.
|1||Credit reporting||Credit reporting||Improper use of your report||30|
|2||Credit reporting||Credit reporting||Incorrect information on your report||30|
|3||Checking or savings account||Checking account||Managing an account||18|
|4||Vehicle loan or lease||Loan||Getting a loan or lease||15|
|5||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||13|
|6||Vehicle loan or lease||Loan||Managing the loan or lease||12|
|7||Credit card||General-purpose credit card or charge card||Getting a credit card||11|
|8||Checking or savings account||Other banking product or service||Managing an account||9|
|9||Mortgage||Home equity loan or line of credit (HELOC)||Trouble during payment process||7|
|10||Credit card||General-purpose credit card or charge card||Other features, terms, or problems||7|