BankRank.org logo Pentagon Federal Credit Union BankRank.org

Pentagon Federal Credit Union — Overview
C- Overall
Pentagon Federal Credit Union is rated overall in the bottom 35th percentile based on 898 customer complaints.

Statistics

Number of Complaints898 (6 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer2.8%
Complaints Resolved in Customer's Favor98.2%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
35th
percentile

Contact Information

Not Available

Back to BankRank.org/Banks Top of Page
Pentagon Federal Credit Union — Summary

Pentagon Federal Credit Union is ranked 271st out of 3,688 banks. That puts Pentagon Federal Credit Union in the bottom 35th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 898 complaints against Pentagon Federal Credit Union and 1,058,614 complaints total.

Of the 898 complaints again Pentagon Federal Credit Union, there have been 297 in the passed 18 months. Of those 297 complaints, 98.2% have been resolved in the customers favor, 2.8% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Pentagon Federal Credit Union is graded in 2 categories of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Checking or Savings Account.

Pentagon Federal Credit Union is rated "D-" in Credit Card; and "C+" in Credit Reporting.

Click here to see Complete Pentagon Federal Credit Union Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Pentagon Federal Credit Union. Click here to see all complaints against Pentagon Federal Credit Union.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Improper use of your report 30
2 Credit reporting Credit reporting Incorrect information on your report 30
3 Checking or savings account Checking account Managing an account 18
4 Vehicle loan or lease Loan Getting a loan or lease 15
5 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 13
6 Vehicle loan or lease Loan Managing the loan or lease 12
7 Credit card General-purpose credit card or charge card Getting a credit card 11
8 Checking or savings account Other banking product or service Managing an account 9
9 Mortgage Home equity loan or line of credit (HELOC) Trouble during payment process 7
10 Credit card General-purpose credit card or charge card Other features, terms, or problems 7
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/pentagon-federal-credit-union