| Complaints Currently In-Progress | — |
| Complaints per $100K of Deposits | — |
| Complaints Resolved in a Timely Manner | 98.5% |
| Resolutions Disputed by Customer | 14.6% |
| Average Time Until Resolution | Unknown |
| Owner Corporation | Not Listed |
| Established | Not Listed |
| FDIC Insured | Not Insured |
| FDIC Certificate # | — |
| Number of Branches | Unknown |
| Total Assets | Unknown |
| Total Deposits | Unknown |
| Total Equity | Unknown |
| Quartarly Net Income | Unknown |
Grades are also broken down by the financial products offered be each institution. Performant Financial Corporation is rated "B" in Debt Collection, and "F" in Student Loans. Click on any of the financial products to see how Performant Financial Corporation compares.
Performant Financial Corporation has received 206 consumer complaints since July, 2013 – more than 95% of other banks.
Of those complaints, 98.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Performant Financial Corporation meets the 60-day response deadline less frequently than 51% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14.6% of customers dispute Performant Financial Corporation's response to complaints — better than 67.5% of other companies.
Most of Performant Financial Corporation's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
| # | Financial Product | Sub-Product | Complaint Issue | Complaint Count |
|---|---|---|---|---|
| 1 | Debt collection | Cont'd attempts collect debt not owed | 19 | |
| 2 | Student loan | Non-federal student loan | Dealing with my lender or servicer | 18 |
| 3 | Debt collection | Federal student loan | Cont'd attempts collect debt not owed | 13 |
| 4 | Debt collection | Federal student loan | False statements or representation | 11 |
| 5 | Debt collection | Federal student loan | Communication tactics | 11 |
| 6 | Debt collection | Communication tactics | 10 | |
| 7 | Debt collection | Federal student loan | Disclosure verification of debt | 10 |
| 8 | Debt collection | Other (phone, health club, etc.) | Communication tactics | 9 |
| 9 | Debt collection | Federal student loan | Improper contact or sharing of info | 9 |
| 10 | Debt collection | Federal student loan | Improper contact or sharing of info | 7 |
| # | Company Response | Response Count | Timely Response Count | Disputed Count |
|---|---|---|---|---|
| 1 | Closed with explanation | 180 | 176 (97.8%) | 31 (17.2%) |
| 2 | Closed with non-monetary relief | 68 | 67 (98.5%) | 5 (7.4%) |
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