|Number of Complaints||490 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||93.3%|
|Resolutions Disputed by Customer||1.7%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Performant Financial Corporation is ranked 48th out of 3,648 banks. That puts Performant in the top 88th percentile and gives them an overall grade of "A-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 490 complaints against Performant and 1,002,502 complaints total.
Of the 490 complaints again Performant, there have been 117 in the passed 18 months. Of those 117 complaints, 100.0% have been resolved in the customers favor, 1.7% have been disputed by the customer, and 93.3% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Performant Financial Corporation is graded in 1 category of financial products they offer. The top 3 categories are Debt Collection, Student Loan and Credit Reporting.
Performant Financial Corporation is rated "A-" in Debt Collection.
Click here to see Complete Performant Report Card »
Below is the list of the top 10 complaint reasons against Performant Financial Corporation. Click here to see all complaints against Performant.
|1||Student loan||Federal student loan servicing||Dealing with my lender or servicer||11|
|2||Student loan||Federal student loan servicing||Can't repay my loan||7|
|3||Student loan||Federal student loan servicing||Dealing with your lender or servicer||6|
|4||Student loan||Non-federal student loan||Dealing with my lender or servicer||5|
|5||Debt collection||Federal student loan debt||False statements or representation||5|
|6||Debt collection||Other (i.e. phone, health club, etc.)||Cont'd attempts collect debt not owed||5|
|7||Debt collection||I do not know||Cont'd attempts collect debt not owed||5|
|8||Credit reporting||Credit reporting||Improper use of your report||5|
|9||Debt collection||Federal student loan debt||Attempts to collect debt not owed||5|
|10||Debt collection||Federal student loan debt||Threatened to contact someone or share information improperly||4|