Performant Financial Corporation

Report Card
B-
Overall Grade
B
Debt Collection Grade
F
Student Loans Grade
Performant Financial Corporation is rated overall in the top 63 percentile (out of 100) based on 206 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.5%
Resolutions Disputed by Customer14.6%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Performant Financial Corporation logo

Grade Summary

Overall, Performant Financial Corporation received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Performant Financial Corporation is rated "B" in Debt Collection, and "F" in Student Loans. Click on any of the financial products to see how Performant Financial Corporation compares.

Overview

Performant Financial Corporation has received 206 consumer complaints since July, 2013 – more than 95% of other banks.

Of those complaints, 98.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Performant Financial Corporation meets the 60-day response deadline less frequently than 51% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14.6% of customers dispute Performant Financial Corporation's response to complaints — better than 67.5% of other companies.

Most of Performant Financial Corporation's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Performant Financial Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed19
2Student loanNon-federal student loanDealing with my lender or servicer18
3Debt collectionFederal student loanCont'd attempts collect debt not owed13
4Debt collectionFederal student loanFalse statements or representation11
5Debt collectionFederal student loanCommunication tactics11
6Debt collectionCommunication tactics10
7Debt collectionFederal student loanDisclosure verification of debt10
8Debt collectionOther (phone, health club, etc.)Communication tactics9
9Debt collectionFederal student loanImproper contact or sharing of info9
10Debt collectionFederal student loanImproper contact or sharing of info7
Responses From Performant Financial Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation180176 (97.8%)31 (17.2%)
2Closed with non-monetary relief6867 (98.5%)5 (7.4%)
Complaints over the Past Year