Grades are also broken down by the financial products offered be each institution. PHH Mortgage is rated "B-" in Mortgages, and "C" in Debt Collection. Click on any of the financial products to see how PHH Mortgage compares.
PHH Mortgage has received 959 consumer complaints since December, 2011 – more than 98% of other banks.
Of those complaints, 99.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' PHH Mortgage meets the 60-day response deadline more frequently than 53.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.8% of customers dispute PHH Mortgage's response to complaints — worse than 70.5% of other companies.
Most of PHH Mortgage's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||207|
|2||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||199|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||150|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||86|
|5||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||70|
|6||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||55|
|7||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||54|
|8||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||46|
|9||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||28|
|10||Mortgage||VA mortgage||Loan modification,collection,foreclosure||25|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||666||659 (98.9%)||156 (23.4%)|
|2||Closed with non-monetary relief||320||318 (99.4%)||74 (23.1%)|
|3||Closed without relief||56||56 (100%)||15 (26.8%)|
|4||In progress||25||25 (100%)||0 (0%)|
|5||Closed with monetary relief||19||19 (100%)||5 (26.3%)|
|6||Closed||12||12 (100%)||3 (25%)|
|7||Closed with relief||5||5 (100%)||1 (20%)|