PHH Mortgage

Report Card
C
Overall Grade
B-
Mortgages Grade
C
Debt Collection Grade
PHH Mortgage is rated overall in the bottom 29 percentile (out of 100) based on 959 customer complaints.

Statistics

Complaints Currently In-Progress4
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.1%
Resolutions Disputed by Customer22.8%
Average Time Until Resolution35 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
PHH Mortgage logo

Grade Summary

Overall, PHH Mortgage received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. PHH Mortgage is rated "B-" in Mortgages, and "C" in Debt Collection. Click on any of the financial products to see how PHH Mortgage compares.

Overview

PHH Mortgage has received 959 consumer complaints since December, 2011 – more than 98% of other banks.

Of those complaints, 99.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' PHH Mortgage meets the 60-day response deadline more frequently than 53.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.8% of customers dispute PHH Mortgage's response to complaints — worse than 70.5% of other companies.

Most of PHH Mortgage's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against PHH Mortgage
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure207
2MortgageConventional fixed mortgageLoan servicing, payments, escrow account199
3MortgageConventional fixed mortgageLoan modification,collection,foreclosure150
4MortgageOther mortgageLoan servicing, payments, escrow account86
5MortgageFHA mortgageLoan modification,collection,foreclosure70
6MortgageFHA mortgageLoan servicing, payments, escrow account55
7MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure54
8MortgageConventional fixed mortgageApplication, originator, mortgage broker46
9MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account28
10MortgageVA mortgageLoan modification,collection,foreclosure25
Responses From PHH Mortgage
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation666659 (98.9%)156 (23.4%)
2Closed with non-monetary relief320318 (99.4%)74 (23.1%)
3Closed without relief5656 (100%)15 (26.8%)
4In progress2525 (100%)0 (0%)
5Closed with monetary relief1919 (100%)5 (26.3%)
6Closed1212 (100%)3 (25%)
7Closed with relief55 (100%)1 (20%)
Complaints over the Past Year