Phh Mortgage Services BankRank.org
|Number of Complaints||2,082 (23 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||4.5%|
|Complaints Resolved in Customer's Favor||93.9%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Phh Mortgage Services Corporation is ranked 371st out of 3,688 banks. That puts Phh Mortgage Services in the bottom 11th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,082 complaints against Phh Mortgage Services and 1,058,614 complaints total.
Of the 2,082 complaints again Phh Mortgage Services, there have been 284 in the passed 18 months. Of those 284 complaints, 93.9% have been resolved in the customers favor, 4.5% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Phh Mortgage Services Corporation is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.
Phh Mortgage Services Corporation is rated "D-" in Mortgage.
Click here to see Complete Phh Mortgage Services Report Card »
Below is the list of the top 10 complaint reasons against Phh Mortgage Services Corporation. Click here to see all complaints against Phh Mortgage Services.
|1||Mortgage||Conventional home mortgage||Trouble during payment process||92|
|2||Mortgage||Conventional home mortgage||Struggling to pay mortgage||51|
|3||Mortgage||FHA mortgage||Struggling to pay mortgage||15|
|4||Mortgage||FHA mortgage||Trouble during payment process||11|
|5||Credit reporting||Credit reporting||Incorrect information on your report||11|
|6||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||10|
|7||Mortgage||Other type of mortgage||Trouble during payment process||10|
|8||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||9|
|9||Mortgage||VA mortgage||Struggling to pay mortgage||8|
|10||Mortgage||FHA mortgage||Closing on a mortgage||7|