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Phh Mortgage Services Corporation — Overview
D- Overall
Phh Mortgage Services Corporation is rated overall in the bottom 12th percentile based on 2,027 customer complaints.

Statistics

Number of Complaints2,027 (22 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer7.3%
Complaints Resolved in Customer's Favor94.1%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
12th
percentile

Contact Information

Not Available

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Phh Mortgage Services Corporation — Summary

Phh Mortgage Services Corporation is ranked 361st out of 3,648 banks. That puts Phh Mortgage Services in the bottom 12th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,027 complaints against Phh Mortgage Services and 1,002,502 complaints total.

Of the 2,027 complaints again Phh Mortgage Services, there have been 347 in the passed 18 months. Of those 347 complaints, 94.1% have been resolved in the customers favor, 7.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Phh Mortgage Services Corporation is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.

Phh Mortgage Services Corporation is rated "D-" in Mortgage.

Click here to see Complete Phh Mortgage Services Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Phh Mortgage Services Corporation. Click here to see all complaints against Phh Mortgage Services.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 66
2 Mortgage Conventional home mortgage Struggling to pay mortgage 45
3 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 34
4 Mortgage Conventional fixed mortgage Loan modification,collection,foreclosure 14
5 Mortgage Other mortgage Loan modification,collection,foreclosure 13
6 Mortgage FHA mortgage Struggling to pay mortgage 13
7 Mortgage Other mortgage Loan servicing, payments, escrow account 11
8 Mortgage FHA mortgage Loan servicing, payments, escrow account 10
9 Mortgage FHA mortgage Trouble during payment process 10
10 Mortgage VA mortgage Loan servicing, payments, escrow account 9
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/phh-mortgage-services-corporation