Phoenix Financial Services BankRank.org
|Number of Complaints||472 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||89.4%|
|Resolutions Disputed by Customer||4.2%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Phoenix Financial Services LLC is ranked 219th out of 3,688 banks. That puts Phoenix Financial Services in the bottom 47th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 472 complaints against Phoenix Financial Services and 1,058,614 complaints total.
Of the 472 complaints again Phoenix Financial Services, there have been 360 in the passed 18 months. Of those 360 complaints, 100.0% have been resolved in the customers favor, 4.2% have been disputed by the customer, and 89.4% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Phoenix Financial Services LLC is graded in 1 category of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Student Loan.
Phoenix Financial Services LLC is rated "C-" in Debt Collection.
Click here to see Complete Phoenix Financial Services Report Card »
Below is the list of the top 10 complaint reasons against Phoenix Financial Services LLC. Click here to see all complaints against Phoenix Financial Services.
|1||Debt collection||Medical debt||Attempts to collect debt not owed||106|
|2||Debt collection||Medical debt||Written notification about debt||55|
|3||Debt collection||I do not know||Attempts to collect debt not owed||26|
|4||Debt collection||Medical||Cont'd attempts collect debt not owed||21|
|5||Credit reporting||Credit reporting||Incorrect information on your report||19|
|6||Debt collection||Medical||Disclosure verification of debt||17|
|7||Debt collection||Medical debt||Took or threatened to take negative or legal action||14|
|8||Debt collection||I do not know||Written notification about debt||13|
|9||Debt collection||I do not know||Communication tactics||11|
|10||Debt collection||Other debt||Written notification about debt||11|