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Phoenix Financial Services LLC — Overview
C Overall
Phoenix Financial Services LLC is rated overall in the bottom 47th percentile based on 472 customer complaints.


Number of Complaints472 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner89.4%
Resolutions Disputed by Customer4.2%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Phoenix Financial Services LLC — Summary

Phoenix Financial Services LLC is ranked 219th out of 3,688 banks. That puts Phoenix Financial Services in the bottom 47th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 472 complaints against Phoenix Financial Services and 1,058,614 complaints total.

Of the 472 complaints again Phoenix Financial Services, there have been 266 in the passed 18 months. Of those 266 complaints, 100.0% have been resolved in the customers favor, 4.2% have been disputed by the customer, and 89.4% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Phoenix Financial Services LLC is graded in 1 category of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Student Loan.

Phoenix Financial Services LLC is rated "C-" in Debt Collection.

Click here to see Complete Phoenix Financial Services Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Phoenix Financial Services LLC. Click here to see all complaints against Phoenix Financial Services.

# Product Sub-Product Issue Count
1 Debt collection Medical debt Attempts to collect debt not owed 98
2 Debt collection Medical debt Written notification about debt 52
3 Debt collection I do not know Attempts to collect debt not owed 20
4 Credit reporting Credit reporting Incorrect information on your report 19
5 Debt collection I do not know Written notification about debt 13
6 Debt collection Medical debt Took or threatened to take negative or legal action 13
7 Debt collection Other debt Written notification about debt 10
8 Debt collection Medical debt Communication tactics 9
9 Debt collection I do not know Communication tactics 6
10 Debt collection Medical debt False statements or representation 5
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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