Pinnacle Credit Services, LLC

Report Card
C
Overall Grade
C-
Debt Collection Grade
Pinnacle Credit Services, LLC is rated overall in the bottom 32 percentile (out of 100) based on 246 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer27.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Pinnacle Credit Services, LLC logo

Grade Summary

Overall, Pinnacle Credit Services, LLC received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Pinnacle Credit Services, and LLC is rated "C-" in Debt Collection. Click on any of the financial products to see how Pinnacle Credit Services, LLC compares.

Overview

Pinnacle Credit Services, LLC has received 246 consumer complaints since July, 2013 – more than 96% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Pinnacle Credit Services, LLC meets the 60-day response deadline more frequently than 71.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 27.2% of customers dispute Pinnacle Credit Services, LLC's response to complaints — worse than 84.6% of other companies.

Most of Pinnacle Credit Services, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Pinnacle Credit Services, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed89
2Debt collectionOther (phone, health club, etc.)Disclosure verification of debt58
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed30
4Debt collectionCont'd attempts collect debt not owed29
5Debt collectionOther (phone, health club, etc.)Disclosure verification of debt28
6Debt collectionOther (phone, health club, etc.)False statements or representation17
7Debt collectionDisclosure verification of debt15
8Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed12
9Debt collectionOther (phone, health club, etc.)Improper contact or sharing of info8
10Debt collectionDisclosure verification of debt8
Responses From Pinnacle Credit Services, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation332331 (99.7%)101 (30.4%)
2Closed with non-monetary relief4141 (100%)3 (7.3%)
3Closed1717 (100%)13 (76.5%)
4In progress11 (100%)0 (0%)
Complaints over the Past Year