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Planet Home Lending, LLC — Overview
F Overall
Planet Home Lending, LLC is rated overall in the bottom 7th percentile based on 233 customer complaints.

Statistics

Number of Complaints233 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner94.3%
Resolutions Disputed by Customer3.5%
Complaints Resolved in Customer's Favor81.6%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
7th
percentile

Contact Information

Not Available

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Planet Home Lending, LLC — Summary

Planet Home Lending, LLC is ranked 390th out of 3,688 banks. That puts Planet Home Lending in the bottom 6th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 233 complaints against Planet Home Lending and 1,058,614 complaints total.

Of the 233 complaints again Planet Home Lending, there have been 62 in the passed 18 months. Of those 62 complaints, 81.6% have been resolved in the customers favor, 3.5% have been disputed by the customer, and 94.3% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Planet Home Lending, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.

Planet Home Lending, LLC is rated "D-" in Mortgage.

Click here to see Complete Planet Home Lending Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Planet Home Lending, LLC. Click here to see all complaints against Planet Home Lending.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Struggling to pay mortgage 12
2 Mortgage Conventional home mortgage Trouble during payment process 11
3 Mortgage VA mortgage Struggling to pay mortgage 9
4 Mortgage FHA mortgage Trouble during payment process 6
5 Mortgage VA mortgage Trouble during payment process 6
6 Mortgage VA mortgage Applying for a mortgage or refinancing an existing mortgage 3
7 Mortgage FHA mortgage Applying for a mortgage or refinancing an existing mortgage 2
8 Credit reporting Credit reporting Incorrect information on your report 2
9 Mortgage VA mortgage Closing on a mortgage 1
10 Mortgage Conventional home mortgage Incorrect information on your report 1
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/planet-home-lending-llc