Planet Home Lending BankRank.org
|Number of Complaints||233 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||94.3%|
|Resolutions Disputed by Customer||3.5%|
|Complaints Resolved in Customer's Favor||81.6%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Planet Home Lending, LLC is ranked 390th out of 3,688 banks. That puts Planet Home Lending in the bottom 6th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 233 complaints against Planet Home Lending and 1,058,614 complaints total.
Of the 233 complaints again Planet Home Lending, there have been 70 in the passed 18 months. Of those 70 complaints, 81.6% have been resolved in the customers favor, 3.5% have been disputed by the customer, and 94.3% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Planet Home Lending, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.
Planet Home Lending, LLC is rated "D-" in Mortgage.
Click here to see Complete Planet Home Lending Report Card »
Below is the list of the top 10 complaint reasons against Planet Home Lending, LLC. Click here to see all complaints against Planet Home Lending.
|1||Mortgage||Conventional home mortgage||Struggling to pay mortgage||13|
|2||Mortgage||Conventional home mortgage||Trouble during payment process||11|
|3||Mortgage||VA mortgage||Struggling to pay mortgage||9|
|4||Mortgage||FHA mortgage||Trouble during payment process||6|
|5||Mortgage||VA mortgage||Trouble during payment process||6|
|6||Mortgage||VA mortgage||Applying for a mortgage or refinancing an existing mortgage||3|
|7||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||2|
|8||Credit reporting||Credit reporting||Incorrect information on your report||2|
|9||Mortgage||FHA mortgage||Applying for a mortgage or refinancing an existing mortgage||2|
|10||Mortgage||Other type of mortgage||Closing on a mortgage||1|