Grades are also broken down by the financial products offered be each institution. Plaza Home Mortgage is rated "B" in Mortgages. Click on any of the financial products to see how Plaza Home Mortgage compares.
Plaza Home Mortgage has received 27 consumer complaints since April, 2012 – more than 80% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Plaza Home Mortgage meets the 60-day response deadline more frequently than 89.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 11.1% of customers dispute Plaza Home Mortgage's response to complaints — better than 80.4% of other companies.
Most of Plaza Home Mortgage's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||7|
|2||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||5|
|3||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||5|
|4||Mortgage||FHA mortgage||Settlement process and costs||2|
|5||Mortgage||VA mortgage||Loan servicing, payments, escrow account||2|
|6||Mortgage||FHA mortgage||Application, originator, mortgage broker||2|
|8||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||2|
|9||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||1|
|10||Mortgage||VA mortgage||Application, originator, mortgage broker||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||27||27 (100%)||2 (7.4%)|
|2||Closed with non-monetary relief||5||5 (100%)||2 (40%)|
|3||Closed with monetary relief||2||2 (100%)||0 (0%)|
|4||Closed||1||1 (100%)||1 (100%)|