Plaza Home Mortgage

Report Card
A-
Overall Grade
B
Mortgages Grade
Plaza Home Mortgage is rated overall in the top 88 percentile (out of 100) based on 27 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer11.1%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Plaza Home Mortgage logo

Grade Summary

Overall, Plaza Home Mortgage received a grade of "A-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Plaza Home Mortgage is rated "B" in Mortgages. Click on any of the financial products to see how Plaza Home Mortgage compares.

Overview

Plaza Home Mortgage has received 27 consumer complaints since April, 2012 – more than 80% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Plaza Home Mortgage meets the 60-day response deadline more frequently than 89.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 11.1% of customers dispute Plaza Home Mortgage's response to complaints — better than 80.4% of other companies.

Most of Plaza Home Mortgage's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Plaza Home Mortgage
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure7
2MortgageConventional fixed mortgageLoan servicing, payments, escrow account5
3MortgageFHA mortgageLoan servicing, payments, escrow account5
4MortgageFHA mortgageSettlement process and costs2
5MortgageVA mortgageLoan servicing, payments, escrow account2
6MortgageFHA mortgageApplication, originator, mortgage broker2
7MortgageOther mortgageOther2
8MortgageConventional fixed mortgageApplication, originator, mortgage broker2
9MortgageFHA mortgageLoan modification,collection,foreclosure1
10MortgageVA mortgageApplication, originator, mortgage broker1
Responses From Plaza Home Mortgage
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation2727 (100%)2 (7.4%)
2Closed with non-monetary relief55 (100%)2 (40%)
3Closed with monetary relief22 (100%)0 (0%)
4Closed11 (100%)1 (100%)
Complaints over the Past Year