PNC Bank

Report Card
B
Overall Grade
B-
Mortgages Grade
A
Debt Collection Grade
A
Credit Reporting Grade
PNC Bank is rated overall in the top 71 percentile (out of 100) based on 4,926 customer complaints.

Statistics

Complaints Currently In-Progress106
Complaints per $100K of Deposits21.4
Complaints Resolved in a Timely Manner97.8%
Resolutions Disputed by Customer19.2%
Average Time Until Resolution38 days

Financial Report

Owner CorporationPnc Financial Services Group, Inc., The
EstablishedJanuary, 1804
FDIC InsuredJanuary, 1934
FDIC Certificate #006384
Number of Branches2,843 (2 International)
Total Assets$324.1 Million (6th)
Total Deposits$230.5 Million (6th)
Total Equity$37.3 Million (6th)
Quartarly Net Income$815.9 Thousand (6th)

Contact Information

Corporate Headquarters
222 Delaware Avenue
Wilmington, DE 19899
United Statesflag
Website
www.pnc.com
Data Summary
PNC Bank logo

Grade Summary

Overall, PNC Bank received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. PNC Bank is rated "B-" in Mortgages, "A" in Debt Collection, "A" in Credit Reporting, and "B" in Credit Cards. Click on any of the financial products to see how PNC Bank compares.

Overview

PNC Bank has received 4,926 consumer complaints since December, 2011 – more than 99% of other banks.

Of those complaints, 97.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' PNC Bank meets the 60-day response deadline less frequently than 56% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.2% of customers dispute PNC Bank's response to complaints — worse than 52.8% of other companies.

Most of PNC Bank's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

PNC Bank is primarily a commercial bank with a commercial lending specialization. PNC Bank is based in Wilmington, Delaware and is the 6th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, PNC Bank receives far more complaints than most other banks. PNC Bank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against PNC Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure695
2Bank account or serviceChecking accountAccount opening, closing, or management588
3Bank account or serviceChecking accountDeposits and withdrawals482
4MortgageConventional fixed mortgageLoan modification,collection,foreclosure458
5Bank account or serviceChecking accountProblems caused by my funds being low394
6MortgageOther mortgageLoan servicing, payments, escrow account342
7MortgageConventional fixed mortgageLoan servicing, payments, escrow account293
8MortgageHome equity loan or line of creditLoan servicing, payments, escrow account146
9MortgageFHA mortgageLoan modification,collection,foreclosure137
10Bank account or serviceOther bank product/serviceAccount opening, closing, or management117
Responses From PNC Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3,8933,835 (98.5%)802 (20.6%)
2Closed with monetary relief477470 (98.5%)41 (8.6%)
3Closed361355 (98.3%)70 (19.4%)
4Closed with non-monetary relief314310 (98.7%)60 (19.1%)
5Closed without relief276268 (97.1%)85 (30.8%)
6Closed with relief123119 (96.7%)18 (14.6%)
7In progress108108 (100%)0 (0%)
8Untimely response220 (0%)1 (4.5%)
Complaints over the Past Year